Keith Lester Email & Phone Number

Deerfield, Illinois, US

Milpitas, California, US

Milpitas, California, US

As the Senior Vice President Home Therapies Satellite Healthcare and WellBound, I am dedicated to innovations in home therapies operations. We are committed to partnering, collaborating, and building strong relationships with physicians, employees and patients to truly disrupt the dialysis industry. At Satellite Healthcare, our Mission is making life.

Maitland, Florida, US

• New Season is a nationwide group of accredited opiate addiction treatment centers demonstrating a commitment to the highest level of quality service and continuous improvement using the most innovative recovery.
• Developed and implemented a personal dashboard for each clinic, allowing them to focus on key priority cohorts of patients, both active and discharged from service.
• Introduced and championed a Net Promoter Score and Customer Experience initiative. Through the Voice ofthe Customer program I met with over 1,000 patients 1:1 to understand their reason for not only choosingColonial.
• Developed key partnerships with state and local officials to champion the de-stigmatization of opioid abuse.
• Responsible for developing and implementing a robust incident monitoring program company wide.
• Developed an outcomes dashboard allowing the company to track key performance indicators.

Bad Homburg, Frankfurt, DE

• Supervised 8 functional vice presidents of home therapy operations to oversee and advise 64 directors of operations for home therapies, who cover 1,034 home therapy clinics across the US & Puerto Rico.
• Developed, established and drove the strategy for continued home therapy growth. Over the last 6 years there has been a 450 basis point increase in home penetration.
• Collaborated with the legal, compliance, and regulatory departments to monitor and resolve issues with home therapy programs, patients, and physicians
• Full budget & P&L responsibility for corporate home therapy department, including the 8 field vice presidents.
• Shared/shadowed P&L responsibility for all of Home Therapies across 1,034 programs. Generated $1.2B in revenue and $365M in EBIT in 2015.
• Collaborated with business development on denovo and acquisitions of home programs. Assist in the business development medical director agreements when necessary. JV model of standalone facilities has been a key.

• Directly supervised the financial and operational functions of 5 clinics in Northeast Wisconsin
• Collaborated with the chief medical officer to build and staff 3 additional clinics
• Recruited 3 dermatologists to run the new clinics
• Negotiated contracts with all related commercial insurance companies in the market, securing contracts with Humana, BCBS, CIGNA, and United Healthcare
• Shifted billing practices from a standard fee model to a percent of charges model

Bad Homburg, Frankfurt, DE

• Directly supervised 6 area managers overseeing 36 clinics in Philadelphia and Delaware, a regional quality assurance manager, and a regional director of education
• Acted as liaison between the director of managed care and the director of physician relationships
• Collaborated with the regulatory and compliance teams to ensure full adherence to company policies and procedures
• During the acquisition of Renal Care Group, worked closely with the operations team and the Federal Trade Commission monitor in a year-long acquisition and divestiture process of facilities, staff, and resources

• Supervised a team of 75 nurses responsible for managing the care of over 10,000 high acuity members, as well as a total membership in excess 1,000,000
• Directed budget, spending, and profitability of the regional site, along with quality assurance, sales, client relations, client recruitment, and outcomes
• Developed and implemented the majority of the outcome tracking tools used by the company and designed the current staffing model template
• Authored, edited, and revised all company policies to ensure compliance with NCQA, URAC, and HIPAA regulations
• Implemented the Medicare Demonstration project for the state of Texas

Master Of Arts - Ma, German & Biology

Bachelor'S Degree, Biology, General