Keith Zytowski Email & Phone Number

Washington, District Of Columbia, United States

• Responsible for managing 350,000+ square feet of commercial office across two properties in Washington, DC.
• Leads Stream's Green Committee in the Mid-Atlantic and Northeast region to promote sustainability initiatives.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Completed a monthly review of the $6 million operational budget against the general ledger; explained variances, posted accruals, identified erroneous entries for reclass or adjustment, and reforecasted future months.
• Posted billbacks for utilities and other miscellaneous charges to tenant accounts monthly and distributed invoices to appropriate points of contact.
• Met with Real Estate Accounting (Accounts Receivable) monthly to review aging reports. Followed up with tenants to reconcile outstanding balances.
• Attended construction meetings with the Chief Engineer to ensure work was progressing in a timely manner to meet tenant possession dates and/or other critical deadlines. Coordinated with tenants when work may affect.
• Composed and issued Lease Commencement letters, Rent Increase letters, Operating Expense & Real Estate Tax (OE & RET) Estimate letters, and OE & RET Reconciliation letters.
• Collected tenants’ insurance certificates and tracked expiration; reached out when renewal is necessary.

Washington, District Of Columbia, United States

• Provided administrative support to a division of 35+ individuals including Directors, Senior Directors, the Vice President, and the Executive Vice President & Chief Nuclear Officer.
• Led weekly progress meetings that planned conferences with 300+ attendees held across the country; was on-site to assist in execution and administration.
• Acted as a liaison between NEI, key stakeholders and various federal offices, especially the U.S. Nuclear Regulatory Commission, the U.S. Department of Homeland Security, and the Federal Emergency Management Agency.
• Maintained the calendar and inbox for the Senior Director, Nuclear Security & Incident Preparedness; created/canceled meetings, booked meeting space, prepared materials, responded to emails on her behalf, booked.
• Reviewed correspondence and technical documents for grammar and format; ensuring alignment with the Associated Press Stylebook and the company stylebook.
• Obtained clearance for Safeguards Information (SGI) in order coordinate and support classified briefings.

New York, New York, United States

• Co-managed a team of twelve front desk agents, supervised day-to-day operations, enforced policies, and encouraged teamwork and positive collaboration.
• Controlled purchasing for the Front Office; audited inventory, maintained an annual expense budget.
• Boosted client relations by tailoring-fitting VIPs’ experiences at the hotel.
• Improved operations efficiency by developing new Standard Operating Procedures.
• Resolved guest issues beyond the authority of the Reception Agents; provided service recoveries when necessary (e.g., monetary compensation/upgrades).
• Responsible for a bank of $15,000 to provide cash advances, currency exchanges, refunds, etc.

New York, New York, United States

• Managed a team of three Concierges, supervised day-to-day operations and resolved issues that were escalated to my attention.
• Initiated new professional relationships with counterparts and vendors in the New York City area to make new and exciting experiences available to our clientele.
• Created, maintained, and executed multiple complex itineraries concurrently.
• Booked domestic and international travel (ground, water & air), restaurant reservations, lodging, etc.
• Coordinated the delivery and/or receipt of any incoming/outgoing packages, as well as ensured that the storage area remained clean and organized.
• Monitored the concierge email inbox to ensure clients and vendors received prompt responses.

Winchester, Virginia, United States

• Maintained full responsibility for ensuring all hotel financial data was accurate and balanced—reported to corporate offices.