Keith Zytowski Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

• Responsible for managing 350,000+ square feet of commercial office across two properties in Washington, DC.• Leads Stream's Green Committee in the Mid-Atlantic and Northeast region to promote sustainability initiatives.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Completed a monthly review of the $6 million operational budget against the general ledger; explained variances, posted accruals, identified erroneous entries for reclass or adjustment, and reforecasted future months as necessary.• Posted billbacks for utilities and other miscellaneous charges to tenant accounts monthly and distributed invoices to appropriate points of contact.• Met with Real Estate Accounting (Accounts Receivable) monthly to review aging reports. Followed up with tenants to reconcile outstanding balances.• Attended construction meetings with the Chief Engineer to ensure work was progressing in a timely manner to meet tenant possession dates and/or other critical deadlines. Coordinated with tenants when work may affect their operations (e.g., scheduling core drills or work that creates excessive noise).• Composed and issued Lease Commencement letters, Rent Increase letters, Operating Expense & Real Estate Tax (OE & RET) Estimate letters, and OE & RET Reconciliation letters.• Collected tenants’ insurance certificates and tracked expiration; reached out when renewal is necessary.• Distributed RFPs for service/maintenance contracts, reviewed proposals with the Senior Property Manager, and drafted contracts for execution.• Scheduled quarterly meetings with key tenants to keep lines of communication open and maintain a positive relationship.• Processed all invoices for the property and partnered with Accounts Payable to ensure they are paid in the appropriate period.• Completed incident reports and determined when it is necessary to open a claim with insurance. Saw the claim process through to the end when reimbursement is finally received.• Hosted tenant events with the Senior Property Manager to improve tenant retention and promote a sense of community in the building.

Washington, District Of Columbia, United States

• Provided administrative support to a division of 35+ individuals including Directors, Senior Directors, the Vice President, and the Executive Vice President & Chief Nuclear Officer.• Led weekly progress meetings that planned conferences with 300+ attendees held across the country; was on-site to assist in execution and administration.• Acted as a liaison between NEI, key stakeholders and various federal offices, especially the U.S. Nuclear Regulatory Commission, the U.S. Department of Homeland Security, and the Federal Emergency Management Agency.• Maintained the calendar and inbox for the Senior Director, Nuclear Security & Incident Preparedness; created/canceled meetings, booked meeting space, prepared materials, responded to emails on her behalf, booked domestic and international travel and lodging.• Reviewed correspondence and technical documents for grammar and format; ensuring alignment with the Associated Press Stylebook and the company stylebook.• Obtained clearance for Safeguards Information (SGI) in order coordinate and support classified briefings.

New York, New York, United States

• Co-managed a team of twelve front desk agents, supervised day-to-day operations, enforced policies, and encouraged teamwork and positive collaboration.• Controlled purchasing for the Front Office; audited inventory, maintained an annual expense budget.• Boosted client relations by tailoring-fitting VIPs’ experiences at the hotel.• Improved operations efficiency by developing new Standard Operating Procedures.• Resolved guest issues beyond the authority of the Reception Agents; provided service recoveries when necessary (e.g., monetary compensation/upgrades).• Responsible for a bank of $15,000 to provide cash advances, currency exchanges, refunds, etc.

New York, New York, United States

• Managed a team of three Concierges, supervised day-to-day operations and resolved issues that were escalated to my attention.• Initiated new professional relationships with counterparts and vendors in the New York City area to make new and exciting experiences available to our clientele.• Created, maintained, and executed multiple complex itineraries concurrently.• Booked domestic and international travel (ground, water & air), restaurant reservations, lodging, etc.• Coordinated the delivery and/or receipt of any incoming/outgoing packages, as well as ensured that the storage area remained clean and organized.• Monitored the concierge email inbox to ensure clients and vendors received prompt responses.• Responsible for a bank of $5,000 to provide cash advances, currency exchanges, refunds, etc.

Winchester, Virginia, United States

• Maintained full responsibility for ensuring all hotel financial data was accurate and balanced—reported to corporate offices.