Keivan Razmpoosh Email & Phone Number

Dedicated and adaptable IT professional with a proven track record in IT operations and customer service. Skilled in troubleshooting hardware and software issues, managing network administration, and implementing technology-based solutions to optimize business functionality.Core StrengthsCustomer Service: Committed to delivering exceptional support to end-users, ensuring timely resolution of issues.Help Desk Management: Proficient in utilizing ticketing systems like Spiceworks and Service-Now for efficient task management.Infrastructure Management: Experienced in managing Office 365 environments and virtual machines to support organizational IT needs.Troubleshooting: Adept at providing Tier 1 level troubleshooting for diverse IT challenges, ensuring minimal downtime.Active Directory: Proficient in Active Directory user management, enhancing system security and user accessibility.Software Proficiencies: Skilled in utilizing a range of desktop applications and software management tools including Microsoft Office, Spiceworks, and Desktop Central.Technology ProficienciesOperating Systems: Windows 10/11, Windows 7/8, macOS, iOSServers & Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS, MDM, VPN, MAMPatch Management: Desktop Central, SCCMSecurity & Vulnerability: Windows Firewall, AntivirusRemote & Collaboration Tools: Zoom, VPN, Microsoft Teams, SkypeTicketing Systems: Spiceworks, Service-NowDesktop Apps: Microsoft Word, Excel, Outlook, PowerPointSoftware Management: Spiceworks, Desktop Central, Office 365, PDQ