Kel Thomas Email & Phone Number

Manassas, Virginia, United States

- Engages in various customer service interactions, including greeting customers, communicating over phone, email, and text messages, and escorting clients to and from appointments and emergency services- Collects and processes payments in cash, credit card, check, and CareCredit while ensuring that service and product charges were properly entered and balanced.- Schedules medical and surgical appointments, and confirms upcoming appointments with client and treatment team- Manages patient records, treatment charts, communication logs, and intra-hospital correspondences- Performs basic hospital maintenance, to include light janitorial work and disposal of animal waste, along with ensuring hospital COVID-19 protocols are upheld

Fairfax, Virginia, United States

- Ensured that clients felt welcome and appreciated through interactions both over the phone and in-person- Utilized multiple platforms to communicate with clients, including text, phone, and email- Scheduled appointments, surgery procedures, and boarding reservations- Processed payments of cash, card, check, and CareCredit, while ensuring that service and product charges were properly entered and balanced- Assisted veterinarians with appointments and procedures, both by restraining patients and performing basic medical processes- Upheld hospital policies regarding interactions due to restrictions presented by COVID-19