As an ambitious person I am adaptable to change and keen to learn new things.Responsible for efficiently managing, resolving, verifying and executing the entire Invoices Parking Process by using SAP/4 HANA application & others tools in coordination with Finance & Supply Chain for timely payment.•Invoices Processing includes Services: hotels, freight forwarders, travel agencies, courier services, technical services, etc. & indirect materials.Having more than 13 years of experience in ISO 9001:2008 certified Customer Operations (COPS) Department in Telecommunication Industry.•Worked efficiently on different BPO projects with diversified experience as and when required by the management of the company.•Expert in resolution of customer’s matters to their satisfaction in terms of work order.•Skilled in negotiation, retention and sales operations.•Capable of controlling work schedules and ensuring quality work according to the company’s policy.•Flexible team player and ability to work under pressure with accuracy of information & time management.•Proficiency in communication in personal/verbal/written medium and web based general/technical work.•Experienced in dealing with various types of customers including corporate clients efficiently and in professional manner.•Capable/used multiple tools and procedures including CRM (Customer Relationship Management).•Having knowledge of IT support including OS & different software installation.•Have experience in accounting and office administration tasks such as filing, updating office records, management of office equipment & suggesting improvements where required.With in-depth knowledge of each area I can be a good resource to any organization working in similar or diversified capacity.