Kelly Campos Email & Phone Number

Transfer Azure subscriptions in Commercial and Gov tenants, setup Azure subscriptions with PIM. Build quotes for Azure resources under Azure Reserved Instances, Savings Plan, Pay As You Go pricing. Build Optimization Reports pulling and organizing M365 and Azure usage data with Excel Pivot Tables. Analyze data and present insights to clients.Collaborate with internal Sales Team to close deals, as well as track and submit CSP Co Sell Opportunities and Claiming Partner of Record documentation to Microsoft.

Remote

Provide stakeholders O365 licensing recommendations in review of their business needs, environment, and O365 usage reports.Administrate O365 licensing for users in Legacy and NCE platforms (adding, upgrading, canceling licenses). Assist in troubleshooting Microsoft-related technical questions, and creating new users in M365 Admin Center,Exchange Admin Center, and Azure AD. Worked with the Sales Team to help drive open deals, discover pains, and solve with cost effective solutions. Participate in CSP Spotlight events and product workshops to stay up to date with Microsoft CSP licensing and update internal documentation.Open Microsoft Premier Support tickets and facilitate expectations and communication between stakeholders and Engineers.Manage high email and ticket volume while keeping a 15 min SLAProvide exceptional customer service to Managed Solution clients/prospects via email and phone with Microsoft technical-related questions

Remote

Create, manage, and triage incoming Helpdesk tickets using Connectwise.Provide exceptional Customer Service via email and phone within 15 min SLA time. Troubleshoot basic user questions; email stopped working, computer is not turning on, peripherals are not being detected. Escalate tickets with high urgency to appropiate Teams; Technical Account Managers, Dedicated Support Engineers, Helpdesk, Security.Communicate with team members via Microsoft Teams.

Pasadena, California, United States

Trained and provided technical support for new hires using SPEDFISC.Developed and recommended procedures for the Business ServicesDepartment’s new procurement software.Collaborated directly with administrators and coordinators creatingcontracts, personnel requisitions, and processing invoices.

Ann Arbor, Michigan, United States

Ran POS system for in-store and drive-thru purchases.Delivered strong customer service during high volume and events forcustomers.Built relationships with customers and multi-tasked while servicinginternal and external store customers.Team player helping operations by taking shifts as needed.

New York, New York, United States

Provided excellent client service by anticipating client’s needs . Built relationships with clients and multi- tasked while servicing internal and external clients. Portrayed personal, gracious, friendly , energetic, and engaging communication while stylizing client’s needs . Replenished merchandise, recovered store and styling rooms, processed shipment, and performed register transactions efficiently.

Los Angeles, California, United States

Provided client support in purchasing domain name and web hostingpackages.Coded responsive web design, SEO in-page practices, multimedia, andSVG CSS animation.Provided routine website maintenance remotely.

Pasadena, California, United States

Coordinated Computer Science and Robotic Events including competitions and programs for multiple middle and high school. Organized transactions and expenses: Contacted and contracted vendors. Initiated and published online articles for the Comp-Sci student body. Co-created monthly email newsletter.Developed and initiated social media presence for the Comp-Sci and Robotics programs. Provided administrative support to team members; including sponsorships and leading donation campaigns.

Scheduled, greeted, provided excellent hospitality to non- profit’s Board Members, donors, vendors, sponsors, and faculty. Procured office and event supplies; built partnerships with vendors. Assisted coordinating Comp- Sci and Robotics Events including district- wide competitions and programs for multiple middle and high school . Organized transactions for STEM’s financial expenses.

Organize and archive cases, input health insurance information and other confidential information pertaining to cases into file database and case management software; greet and assist clients personally or on the phone; provided customer service; assist attorneys going for trial by preparing ex-hibits and organizing evidence; served as a translator; provided support to all staff.

Contacted vendors, filled invoices, purchase orders, and product sheets, provided research, created product presentations, organized and shipped stock.

Provided customer service, reassemble clothing store, clean, supply stockroom, aided all staff in every duty.

Bachelor Of Arts (B.A.), Communication Studies, With Honors

Activities and Societies: Public Relations of Student Society of America 2013-2014Outreached to elementary, middle, and high schools.

Build Websites From Scratch Certificate

10 week intensive program learning to design and build professional websites using HTML and CSS

A.A.Communication Studies, Communication Studies, Gpa 3.6

Studied Psychology and Communication Studies