Kelber Cuba Email & Phone Number

California, United States

• Installing and Configuring Software and Hardware: This includes setting up new desktop computers, and printers, and installing necessary software.• Performing System Backups and Recovery: Regularly backing up data to prevent loss in case of a system failure and recovering data when necessary.• Implementing Security Measures: This includes installing antivirus software, setting up firewalls, and monitoring system access to ensure data security.• Performing System Updates and Upgrades: Regularly updating and upgrading software and hardware to ensure optimal system performance.• Providing Technical Support: Desktop Support will provide technical assistance to users via phone, email, or remote access.• Documenting IT Support Procedures: Working with spreadsheets, and MS Excel creating and maintaining documentation of all IT support procedures to ensure consistency and efficiency in the delivery service.• Monitoring System Performance: Regularly checking the performance of the computer systems and networks and taking necessary actions to improve efficiency.

United States

• Managed Microsoft Active Directory Windows 2012-2016 Server, MS Exchange Server. ADFS for single-sign-on to access Office 365 environments. • Implemented Identity Provider (Okta) and integrated with Office 365 and Active Directory. • Identify, research, recommend, and implement Microsoft 365 solutions and applications such as Teams, Office, Outlook, OneDrive, Power BI, Exchange, and SharePoint. • Involved in Azure AD Connect configuring virtual machines, Azure AD users, groups, devices, storage accounts, and azure resource groups.