Kelby Choate Email & Phone Number

Tulsa, Oklahoma Area

Responsible for creating onboarding strategies that best support each new client's individual business needs and project objectives and aligning various Simplify teams to deliver a white-glove experience while implementing the strategy. Address process and experience gaps and shortfalls by amending SOP and driving systems enhancements. Ensure a stable handoff from the high-movement onboarding/implementation phase to long-term lifecycle support. Partner with sales teams to deliver feedback and data in support of deepening client relationships and promoting further opportunities. Leverage highly-connected role and greater organizational visibility to promote better interdepartmental awareness and relations.

Tulsa, Oklahoma Area

Responsible for coordinating and managing the implementation of various telecom services and platforms for over 200 active customers. I act as a single point of contact for customers, LECs, CLECs, Vendors, Construction PMs, etc., during service implementation, holding carriers accountable to timelines and customer business needs while setting accurate expectations with our customers. I am capable of effectively managing high-volume orders while utilizing my technical skill set to help Senior PMs and leadership create custom reporting and analytics.

Tulsa, Oklahoma Area

Responsible for overseeing the execution of all store operational processes and driving store profitability through expense and shrink reduction. Lead a team of 20 employees, line-level and leaders, across 3 departments. Placed in role to quickly correct store inventory integrity in preparation for our annual physical inventory and drive employee engagement. Provide direction to other store leaders around proper labor utilization and management. Assess, develop, and reinforce personal development plans for direct reports. Oversee hiring process for all store operations positions and provide operations business orientation and training to all store employees. Partner with District and Market leadership to develop and improve local business strategies.

Tulsa, Oklahoma Area

Provide management oversight for the day-to-day operations of the store's service departments, including a team of 10 line-level employees in 2 departments. Placed in position to quickly stabilize performance in three key areas: Client NPS, Store Services Channel Revenue, and Employee Productivity. Identify areas of opportunity and create a positive culture and brand image within the store. Assess, develop, and reinforce personal development plans for direct reports. Oversee hiring process for all store service positions and provide services business orientation and training to all store employees. Partner with District and Market Leadership to develop and improve local business strategies. Partnered with General Manager to oversee successor selection to ensure current culture and direction was maintained when moving to new position.

Tulsa, Oklahoma Area

Direct accurate reconciliation of all daily cash management processes and back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and employee file maintenance. Partner closely with store employees and leadership, driving profitable results across the store. Responsible for overseeing the execution of operations-related company initiatives. Advise store employees and leadership when resolving escalated customer issues. Train customer service associates in both our Standard Operating Procedure and advanced systems use.

Tulsa, Oklahoma Area

Work closely with the Back Office Lead and other store and market operations leadership to resolve location and customer issues. Organize and facilitate employee training and orientations, optimize new-hire processes, work with market staff to organize market trainings. Manage store specialty projects, often leading our Employee Engagement Team. Create and maintain new reports for store management, working to create additional reporting for district and market leadership. Handle store cash management, monitor and manage store-wide operational reports and budgets, and maintain transactional accountability. Work directly with customers to resolve escalated issues. Partner with store, district, and market leadership to achieve corporate initiatives.

Tulsa, Oklahoma Area

Diagnose and repair multi-platform hardware and software issues and maximize workflow efficient via physical organization and process improvement. Train department operations staff, resolve escalated client issues, and partner with store and district leadership to achieve various initiatives.

Tulsa, Oklahoma Area

Monitor Geek Squad operational reports to maintain peer accountability and client satisfaction while continuing to grow the company; Assist repair agents on more complex repairs; Partner with leadership to optimize internal processes and interpret financial reports; Train new agents, both at my location and across the district.

Tulsa, Oklahoma Area

Diagnose and repair both hardware and software (Windows and OS X) problems on computer; Recommend hardware and software to clients for home and business use; Handle customer concerns and problems; and Create and maintain service orders.

Bachelor'S Degree, Network Infrastructure

Enterprise Networking (Ccna & Ccnp)