Technical Analyst
CurrentSupporting the Technical needs of the library district.
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Kelby Morris is listed as Technical Analyst at Pikes Peak Library District, a company with 317 employees, based in Greater Colorado Springs Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Kelby Morris.
Kelby Morris previously worked as Technical Support Expert at T-Mobile and Technical support at Time Warner Cable. Kelby Morris holds Bachelor'S Degree, Bachelor Of Science Data Management / Data Analytics from Western Governors University.
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I am a highly experienced and versatile analyst with expertise in project management, operations and business-driven data analytics. I have a proven track-record of tracking, managing, and analyzing complex datasets to drive successful business strategy and operational initiatives aligned to organizational objectives. I am deeply dedicated to self-reflection and personal improvement and exceeding key performance metrics. RESULTS: I recently oversaw high-level technical support to over 8000 end users per year for a company with $80 Billion in annual revenue and 110MM customers across the US, analyzing client data to consistently achieving up to 15% above team targets.RESULTS-DRIVEN, CROSS-FUNCTIONAL COLLABORATOR: I am a collaborative professional focused on building relationships to support highly effective teams, increasing productivity, and improving outcomes.CONTACT ME: kelby.morris1986@gmail.comSpecialties:INDUSTRY SKILLS: ✰ Data Visualization ✰ Risk Mitigation ✰ Project Management ✰ Cost Optimization ✰ Data & Analytics ✰ Cross-functional Leadership ✰ Business Analysis ✰ Relational Databases ✰ Efficiency Improvements ✰ Strategic Planning ✰ Operational Processes ✰ Stakeholder ManagementPROFESSIONAL ATTRIBUTES: ✰ Solutions-focused ✰ Organized ✰ Innovative ✰ Proactive ✰ Versatile ✰ Resourceful ✰ Detail-Oriented ✰ Dynamic ✰ Analytical ✰ Strategic ✰ Collaborative ✰ Motivated ✰ Excellent Communication Skills ✰ Self-Starter ✰ Leader ✰ Problem-Solver
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Colorado Springs, Colorado, United States
Supporting the Technical needs of the library district.
Colorado Springs, Colorado
Oversaw high-level technical support to over 8000 end users per year for a company with $80 Billion in annual revenue and 110MM customers across the US, analyzing client data to consistently achieving up to 15% above team targets.Managed over 20-30 calls per day with an average handle time of 800 seconds, while overseeing over 60 ticket escalations per.
Colorado Springs, Colorado
Technical Sales Support Manager (2016)Directed technical sales support for a company with over $30 billion in annual revenue domestically, leading a team of 10 to provide support to over 6.8 million clients, ensuring a team KPI achievement of 97%.Drove of $1.5MM in new revenue in less than a year with an average handle time of less than 600 seconds.
Other employees you can reach at ppld.org. View company contacts for 317 employees →
Linda Day
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Carla Bamesberger
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Peter Haxton
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Takiyah Jemison
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Danica Hall
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Doyle, Marie Doyle
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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Mary Nash
Colleague at Pikes Peak Library DistrictUnited States, United States
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Christa Funke
Colleague at Pikes Peak Library DistrictGreater Colorado Springs Area, United States
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Richard Grady
Colleague at Pikes Peak Library DistrictColorado Springs, Colorado, United States, United States
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David Rasmussen
Colleague at Pikes Peak Library DistrictFountain, Colorado, United States, United States
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Quick answers generated from the profile data available on this page.
Kelby Morris works for Pikes Peak Library District.
Kelby Morris is listed as Technical Analyst at Pikes Peak Library District.
Kelby Morris is based in Greater Colorado Springs Area, United States, United States while working with Pikes Peak Library District.
Kelby Morris has worked for Pikes Peak Library District, T-Mobile, and Time Warner Cable.
Kelby Morris's colleagues at Pikes Peak Library District include Linda Day, Carla Bamesberger, Peter Haxton, Takiyah Jemison, and Danica Hall.
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Kelby Morris holds Bachelor'S Degree, Bachelor Of Science Data Management / Data Analytics from Western Governors University.
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