Kelby Thiebaut Email & Phone Number

Angola, In, Us

Denver, Colorado, United States

Foster a high-performing, client-focused culture to enhance service delivery and client satisfaction. Leverage communication skills to build rapport, assess client needs, address objections, and guide families through the admissions process.Verify insurance benefits and coordinate payment arrangements with public funding sources and private payers.Cultivate strong relationships with clinical teams, outreach professionals, referral partners, and the broader professional community.Demonstrate sound judgment and emotional stability in high-pressure decision-making scenarios.Process inbound calls, web form submissions, and web-based chats with efficiency and empathy.Collaborate with business development team to manage and maintain professional referral partnerships. Support client care at all stages of the program, assisting therapists and ensuring smooth transitions across the continuum of care.Focus on performance metrics to effectively support families in need and expand the organization’s impact.

•Creation and implementation of department infrastructure•Designed and maintained pipeline•Fostered positive employee relations by encouraging diversity and inclusion•Retained client relationships by creating and implementing outreach structure and coordinating weekly meetings and monthly events for Alumni•Exercised leadership capabilities by successfully motivating and inspiring others.•Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.•Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within team.•Recruited, trained and Developed staff of unique individuals with exceptionally high employee morale and low turnover rate•Utilized Microsoft Office, Google Suite, QuickBooks, and several other online platforms•Project Management, specifically related to implementing policies and procedures, event coordinating and staff training•Designed all methods of department communications with clients, referral partners and facility staff•Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.•Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with facility objectives.•Enhanced partnerships with referral sources through regular outreach activities designed to strengthen connections while promoting mutual benefits for both parties involved.•Coordinated with cross-functional teams to resolve project issues and mitigate risks.•Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.•Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

United States

•Directed Admission's Call Center and Transportation Departments•Implemented and utilized process of daily outreach to past and current leads, as well as Alumni clients•Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.•Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.•Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.•Scheduled employees for shifts, taking into account client traffic and employee strengths.•Training team members.•Monitored office workflow and administrative processes to keep operations running smoothly.•Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.•Communicated with local organizations to build networks and develop leads.•Developed business pipeline using cold and warm techniques.•Collaborated with cross-functional teams to develop innovative strategies for business growth.•Communicated with leadership teams by spearheading regular meetings to discuss objectives.•Reviewed client concerns and recommended appropriate changes to supervisors.

Middle Point, Ohio

•Optimized communication strategies between departments involved in admissions process, fostering collaboration and efficiency.•Proved successful working within tight deadlines and fast-paced environment.•Demonstrated respect, friendliness and willingness to help wherever needed.•Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.•Managed time efficiently in order to complete all tasks within deadlines.•Acted as team leader in group projects, delegating tasks and providing feedback.•Resolved problems, improved operations and provided exceptional service.•Paid attention to detail while completing assignments.•Completed paperwork, recognizing discrepancies and promptly addressing for resolution.•Provided professional services and support in dynamic work environment.•Demonstrated high level of initiative and creativity while tackling difficult tasks.•Gained strong leadership skills by managing projects from start to finish.•Assisted with Business Development by scheduling business appointments and planning marketing routes, as well as creating content for marketing purposes•Maintained daily communication with current leads and previous clients•Utilized appropriate follow up when unable to establish contact with clients, referral partners and facility staff.•Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.•Confirmed all insurance benefits met standards of admissions as dictated by policy.•Maintained accurate records of applicant data, ensuring timely decision-making and reporting.•Compiled and analyzed data to track admissions trends and make recommendations for improvements.