Kelcey D. Pierce Email & Phone Number

Waco, Texas, United States

Served as main point of contact for hotel guests, vendors, and prospective relationsManaged multi-line phone system and email. Solved daily guest complaints through active listening and efficient problem-solving skills.Properly execute OnQ PM bookings, data entry, and document filing; Manage guest accounts, direct billing, tax exemptions, credit card authorizations, and third-party billingMaintained guest privacy and confidentialityRelayed messages to appropriate personnel… Show more Served as main point of contact for hotel guests, vendors, and prospective relationsManaged multi-line phone system and email. Solved daily guest complaints through active listening and efficient problem-solving skills.Properly execute OnQ PM bookings, data entry, and document filing; Manage guest accounts, direct billing, tax exemptions, credit card authorizations, and third-party billingMaintained guest privacy and confidentialityRelayed messages to appropriate personnel (e.g. meeting room inquiries to Director of Sales).Ran Audit at the end of each day and send documents to required personnel. Show less

Waco, Texas Area

Served as main point of contact for hotel guests, vendors, and prospective relationsManaged multi-line phone system, email, and Kipsu guest messaging systemSolved daily guest complaints through active listening and efficient problem-solving skillsProperly execute OnQ PM bookings, data entry, and document filing; Manage guest accounts, direct billing, tax exemptions, credit card authorizations, and third-party billingMaintained guest privacy and confidentialityRelayed… Show more Served as main point of contact for hotel guests, vendors, and prospective relationsManaged multi-line phone system, email, and Kipsu guest messaging systemSolved daily guest complaints through active listening and efficient problem-solving skillsProperly execute OnQ PM bookings, data entry, and document filing; Manage guest accounts, direct billing, tax exemptions, credit card authorizations, and third-party billingMaintained guest privacy and confidentialityRelayed messages to appropriate personnel (e.g. meeting room inquiries to Director of Sales)Accurately log mail delivery, lost and found, and maintenance work ordersExecuted follow-ups for Extended Stay guestsExhibited clear and positive communication throughout all team areas (i.e. front desk, housekeeping, maintenance, food service, and management) Show less

Associate Of Arts And Sciences - Aas, Adminstrative Office Management

Activities and Societies: TRiO Communication Skills- Apply basic rules of grammar; utilize terminology applicable to business writing.

Certificate Of Completion, Administrative Specialist

Microsoft Word Excel Publisher Access Power Point QuickBooks and other similar bookkeeping software Data Entry Record Keeping Word.