● Leading product expert for Indeed Hiring Events (IHE) and Smart Sourcing, leading strategy conversations for faster/smoother hiring needs (SaaS)● Partnered with sales & customer service to empower their clients for best results using IHE & Smart Sourcing; strengthening the relationships between company and client● Advocated for clients’ desires of product updates and worked within task forces to collaborate with Indeed’s product team● Built internal company resources and alerted impacted teams of fast-paced product updates● Readily jumped into peer-support channels to bolster product knowledge ● Supported a wide range of clients (such as mid-sized companies, staffing firms, Fortune 500 companies) to improve time-to-hire, with a balance of lowering the cost per-hire while ensuring client satisfaction for continued partnership with Indeed● Provided strategy recommendations for all types of industries (including but not limited to) healthcare, transportation, retail, and hospitality● 1:1 client training building hiring events for qualified candidates, tracking interviews, and educating best practices within their industry for boosted results in right-fit candidates● Scaled enablement with live webinars, creating engaging content for quick product understanding

● Active participant in model sessions with clients for successful implementation maps of a client’s sales reporting platform● Builds documentation and provides training to clients for knowledge share on using the Oracle products after site-build is complete● Provides client support and direction on best solution designs to fit sales teams reporting metrics ● Constructs the build of Oracle CRM sites and supports any service request concerns the client may escalate to Oracle

● Actively participates and contributes in client kickoff & ongoing calls/meetings, helping to firmly establish and execute on agreed upon expectations● Builds, customizes and tests employee-facing benefits enrollment platforms such as Bswift● Collects, analyzes and audits data from various sources● Assists in identifying key milestones and develops timelines for initial implementation, subsequent renewals and site updates

● Managed multiple implementation project timelines simultaneously● Built client relationships as the first point of contact● Provided end user support● Consulted with clients and effectively managed their expectations to ensure project success● Trained clients to use InfoSnap/PowerSchool tools● Created a similar look and feel of schools’ website using CSS and HTML● Created training materials for both internal and client facing use● Provided support through telephone/email using Zendesk● Integrated online solutions with clients’ information systems, facilitating the delivery of data collected

● Prepared and coordinated operational reports, schedules, appointments, and bookings to improve operational efficiency● Managed and prepares material for out of area Hiring Conferences, coordinates with hotels, finalizes all schedules, and verifies banquet event orders● Assisted Regional Sales Manager and Account Executives with weekly call plans, major company leads leading to sales/acquisitions, and industry focused projects● Screened company candidates and acquired background checks and all necessary information required for Orion’s staffing services● Managed company bookkeeping, expense reports, office supply acquisitions, and company travel arrangements● Handled all general inbound inquiries and calls, educating clients on Orion’s services and transferring to appropriate representative when necessary● Analyzed and submitted information and data for company research, sales leads, and follow-up● Maintained office efficiency to support company operations, including equipment maintenance, supply orders, and training new hires on company software● Oversaw and assigned clerical, administrative, and secretarial responsibilities and tasks amongst office staff● Maintained current and accurate databases, filing systems, reports, and monitoring procedures for office records and information while ensuring security, integrity and confidentiality of data

● Motivated and instructed the staff to implement policies to meet operational and organizational objectives● Planned, identified, communicated, and delegated appropriate responsibilities and practices to staff to ensure smooth flow of operations● Constantly reviewed store environment and key business indicators to identify any problems or concerns● Provided coaching and direction to the staff to achieve operational goals● Anticipated needs of customers and store by constantly evaluating environment and customers for cues● Stayed up-to-date with training on beverage & service procedures● Trained and developed barista skills to demonstrate Starbucks’ customer service & operational standards● Ensured kiosk was stocked with proper amounts of materials, supplies, and merchandise

● Processed & recorded all transactions properly, accurately, and in compliance with bank procedures● Performed wide range of services including document preparation, all client services (ie: account reconciliations, information changes, account openings/closings, notary services, processing check orders) and problem resolution● Assisted customers with account issues and concerns, as well as advised on bank products & services available for further benefits● Provided superior customer service and support and generated sales leads while supporting fellow bankers, sales team, and management● Successfully solicited new accounts and cross-sold products and services to customers and prospects● Maintained client’s safe deposit boxes, handled withdraw/transfer/deposit services, ATM processing, bonds, foreign currency, and night drops● Performed specialized tasks such as preparing cashier checks, personal money orders, issuing traveler’s checks, and verifying bank related payments

● Instructed and provided advice to students enrolled with insurance online courses● Advised students on how and what to study depending on the insurance course and they were pursuing ● Provided educational tools, multimedia content, and instructions that appealed to a variety of learning styles in order to assist students in passing their courses● Reviewed material and reminded students of important state requirements to ensure success on insurance state tests● Briefed call logs and issued emails with up-to-date information of student progress for hiring managers● Handled 50-90 outbound calls & roughly 20 inbound calls per day