Kelcie Stone, Csm Email & Phone Number

Lakewood, Colorado, Us

I partner directly with Wowza's top customers at the enterprise level. I am a customer advocate for users of Wowza's video streaming services, which include on-premise and Cloud-based solutions. I proactively build relationships with a set portfolio of clients ($14.5 million ARR) as an ongoing support resource for product satisfaction, smooth subscription retention and renewal, and conversions to a SaaS model. Internal cross-collaboration is also part of my daily workflow: I work closely with Sales, Product, Engineering, Customer Service, and Tech Support in order to support customer needs and requests. I also co-led the Women of Wowza group throughout 2023.

I am the owner and primary photographer of Photos by Kelcie: a client-centered, inclusive, unique way to capture the moments in your life that are most important to you. I easily wear many hats to photograph various occasions such as headshots, fundraisers, bridal showers, birthday parties, family portraits, and small weddings. If you have memories you want captured, feel free to check out my portfolio and send me a message. I'd be honored to help you preserve the moments that mean the most to you.Website revamp is under construction and coming soon!

Denver, Co, Us

As a Senior Customer Success Manager, I focused primarily on cultivating relationships and growing FWI's top Enterprise-level accounts in the healthcare and corporate industries, with over $3.5 million of ARR in my book of business that I was directly responsible for retaining and growing in partnership with the FWI Sales team. I worked directly with clients on conversion and optimizing value of FWI's Cloud system for a scalable content management experience, client retention by partnering with the Renewals team to prevent churn, and creating pipeline for product sales. I cultivated and managed relationships with large-scale and international clients across various industries, including healthcare, manufacturing, automotive, and CPG to influence revenue growth and increased employer engagement. I also encouraged ongoing adoption and client engagement by analyzing business needs and advising on employee communications products, services, and software that meet business goals while aligning with industry best practices.To ensure the long-term success of our clients, I partnered with IT leaders, marketing professionals, human resources teams, and corporate and internal communications staff to help clients evolve and expand their engagements. I also drove annual account planning and success road maps for retention, renewals, growth, and recaptured revenue. I also had the opportunity to spearhead hiring, training, and employee engagement efforts to support the growth of both CSM and renewal teams by conducting one-on-one interviews to evaluate potential fit and qualifications.

Denver, Co, Us

I managed a portfolio of approximately 100 accounts totaling over $2 million in Annual Recurring Revenue (ARR) up to the Enterprise level of revenue and support in order to maximize our customers' communication through digital signage by utilizing Four Winds Interactive software.In 2020, I retained 90.2% of my account portfolio's ARR. During the pandemic, I worked directly with employees in essential fields to not just maintain their signage, but grow their ARR and impact with critical employee communications through FWI's digital signage software and next-generation offering, FWI Cloud.In addition to my work in customer success and account retention, I also co-emceed the virtual 2021 FWI Company Kickoff with approximately 350 attendees. Additionally, to support FWI's Diversity, Equity, & Inclusion initiatives, I led the virtual presentation and discussion for Indigenous People's Month in November 2020.

FRIENDS FIRST (FF) is a nonprofit organization that serves students and their parents and communities by educating and mentoring teens to make positive life choices and develop healthy relationships. As FRIENDS FIRST Grant Manager, I was responsible for Tony Grampsas Youth Services (TGYS) state funding from the Colorado Department of Human Services and federal pass-through funding from the Colorado Department of Education, and a grant from the Community First Foundation. I communicated regularly with grant Project Officers in order to comply with grant regulations and update them on program successes and challenges. I also checked in at least monthly with each FF program staff member supported by these grants to assess their needs and compile information and data for grant reports and proposals. I reviewed staff allocations of time on each grant and grant expenditures regularly, projected grant expenses for the entire year-long grant cycle into the future (at minimum monthly, but often more frequently), approved or declined requests for purchases under grant funding, and submitted monthly invoices to grantors. I wrote and submitted semi-annual reports and annual proposals to each funding source according to each fiscal year and application deadlines.I also assisted at events such as the STARS National Conference, the 25th Anniversary Gala, and the STARS Community Breakfast by shooting professional photographs to share with agency stakeholders. As the Customer Support Specialist for FF, I cultivated relationships with external stakeholders who were interested in either licensing FF's STARS peer mentoring curriculum as a paying licensee, or being written into a grant. This entailed following up with monthly webinar participants, preparing and disseminating information on STARS for potential partners, meeting in person with potential partners, and serving on a planning committee for the 2019 STARS Community Breakfast.

Denver, Colorado, Us

I was responsible for agency communication to external sources, such as optimizing Family Star's Facebook presence with regular posts; creating and distributing a weekly news bulletin to parents of Family Star students; and updating the website and responding to web inquiries as needed. Since I began posting regularly on Family Star's Facebook page, I grew the number of page followers by 95 people and counting, as well as increased enrollment inquiries to the school. I also utilized Adobe Illustrator and InDesign to create event flyers and various agency publications. I shot and edited in Adobe Lightroom over 350 professional photos to build a current photo library of Family Star's services, community engagement, and fundraising events. I also helped lead the Communications Committee (which facilitated the agency's communication efforts and creative process) and participated in the Development Committee (which planned fundraising and special events).I also regularly updated a current parent contact information database; managed a donor database by tracking donations and writing thank you notes weekly; planned and executed Family Star's annual fundraising gala and silent auction with the Development Director; and wrote grants and reports to foundations and corporations as needed.I also managed volunteer projects, such as the annual Amp the Cause Day of Service and the Xcel Energy Day of Service, and fulfilled any volunteer opportunity requests to the agency.Additionally, for three months as a new employee of Family Star, I independently maintained operations of the entire Development and Communications department while the Director of Development was on leave.

Chicago, Illinois, Us

The Night Ministry is a Chicago-based organization that offers housing, health care, and human connection to youth and adults who are struggling with homelessness and poverty. It offers safe and supportive shelter to homeless youth ages 14-24 through four youth shelter programs and delivers mobile health care from a 38-foot Health Outreach Bus in five underserved neighborhoods in Chicago. They meet people where they are to serve compassionately and without judgment.As Government Grants Coordinator, I was responsible for submitting, renewing, and reporting on government grants worth over $1.6 million to fund The Night Ministry's services. This was a complex position, with reporting and grant application schedules that can vary widely, and thus required a high level of organization and attention to detail.As a member of the Development Team, I was part of the team responsible for raising The Night Ministry's entire $7.1 million budget. I assisted the team with writing proposals and cover letters to obtain funding from foundations; corporations; and congregations; as well as with special events as needed, such as by procuring silent auction donations. I also photographed employee events and services for homeless youth. I trained the Communications Coordinator in photo composition and Adobe Lightroom photo editing software. I also designed informational materials such as impact sheets, invitations, and thank-you notes in InDesign.I also led the agency's role for two years of the Combined Federal Campaign (CFC) at 37 informational events by speaking one-on-one with attendees and/or giving a presentation on TNM's work to federal employees who may donate to the organization.

Chicago, Il, Us

As one of two AmeriCorps VISTA Leaders at Housing Action Illinois, I lived at approximately 125% of the federal poverty line while managing the Illinois Affordable Housing Support Project (IAHSP) VISTA program of 20 AmeriCorps VISTA service members in Illinois who were all completing service projects in the field of affordable housing. I acted as a liaison between the IAHSP program at Housing Action Illinois, the member's host site, and the Corporation for National and Community Service (CNCS), which is the federal administering agency of AmeriCorps. I collected monthly data reports from VISTA members and then compiled the data to submit quarterly federal reports to CNCS on service members' progress. I assisted the VISTAs personally by mediating conflicts, providing resources such as webinars and helping host an annual VISTA retreat in downtown Chicago, and being available to answer questions about service and offer advice throughout the year. I recruited, screened with written applications and phone interviews, and selected host sites and VISTA service members to fill 23 and 25 spots, respectively, for the 2015-2016 IAHSP project cycle. I also participated in career fairs to talk to potential future VISTAs about AmeriCorps service.In addition to managing the AmeriCorps program, I was part of a Communications Task Force comprised of myself, the Housing Action Illinois Executive Director, and four Housing Action Board Members to assist Housing Action Illinois in implementing a communications and fundraising plan for the organization to build our individual donor base. The task force was working together with Housing Action staff to update the mission statement, website, engage organizational members for media contacts, more strongly utilize the Twitter account of nearly 1,000 followers for awareness and fundraising, and many more targeted tasks in this long-term project.

Chamblee, Ga, Us

As an AmeriCorps VISTA volunteer, I voluntarily took a monthly stipend that put me at the federal poverty line while serving low-income residents of my community in a sustainable, capacity-building project. I served as the Outreach Coordinator for the Georgia Lions Lighthouse Foundation, which is a 501(c)(3) nonprofit that helps provide corrective vision and hearing services to uninsured and underinsured residents of Georgia. One of my primary tasks was managing an eyeglasses program that extended the organization's services beyond metro Atlanta. I received glasses work orders and processed them in the computer so the glasses could be made in the in-house lab. This also entailed collecting money for optional lens upgrades and sending monthly invoices to Lions Clubs for the cost of the glasses.As the main link between the Lighthouse and Lions Clubs in Georgia, I visited regularly scheduled Lions Club meetings to give five to 20-minute speeches, tailored for each visit. I gave these presentations once or twice weekly for about six months.I interviewed patients and wrote success stories used in marketing, organization general information, or grant requests. I also took photographs for the organization, which were featured in informational flyers and the Annual Report.I also managed collection of outcome measurement data by sending out client surveys that I customized, then input the data the clients sent back. I then analyzed the before and after survey results for outcome measurements that I kept updated in a document available to anyone in the office who may have needed them for grant requests, marketing, or a public presentation.I also acted as assistant to the fundraising director by editing his grant request letters and occasionally making in-person grant requests to organizations with him.

Master Of Science (M.S.), Communication, General

Juris Doctor, Law

Bachelor Of Arts, Political Science/French