Kelda Higgins Email & Phone Number

Toronto, Ontario, CA

Key contact and relationship manager for Workday Contract Develop the Canaccord Workday Roadmap and future planned developments, including new functionality from Workday Releases (and implementing/testing new releases) Manage the AMS Vendor, ensure work is prioritized according to internal needs in coordination with key stakeholdersWorkday Product Guidance.

Singapore, SG

Leading a Digital Transformation to automate, reduce manual entry and create a more seemless employee experience with a global support model based out of Poland, the UK and Chicago. Responsible for managing and carving career growth for 2 Employee Services Coordinators based out of ChicagoSupporting the Employee Experience through enhanced onboarding.

Singapore, SG

Workday Product Guidance & Configuration, supporting an international population of 20,000 employees in 25+ Countries. Facilitating Change management for a new 24 hour support model of Workday Administrators across 4 countries including Training, Knowledge Management/Guides, including BAU Support and Break/fix TroubleshootingPrioritization of a backlog of.

GB

Client facing consultation and configuration of Workday Products for large & medium scale Workday Implementations, primarily;- Human Capital Management- Time Tracking and Absence configurations- Reporting

OO

Workday and Taleo Enterprise Edition expert configuration. All things HR Systems!Configuration of Human Resources Information System (Workday, Oracle Taleo) to improve, update and maintain current and future business processes, including but not limited to hiring process, talent review/goals process, recruiting process (co-lead on implementation of Workday.

Toronto, Ontario, CA

Account manager for all campus relationships (career fairs, info sessions) responsible for employer branding and campus engagement & all student program management (performance support, orientation, training initiatives) including the Management Rotation Program. Support organization-wide Performance Review Process including training design and.

Toronto, Ontario, CA

Acting as the primary security administrator for the HRIS (Workday) including but not limited to configuration, system administration, report writing and generating. Designed and Implemented legal compliance & system training for up to 300 people (HRIS Employee and Manager Training, Bill 168, WHMIS), ensured participation through tracking and follow up..

Toronto, Ontario, CA

Supporting the Legal executive with calendar management, employee time tracking and travel arrangements as required. Maintained the contract management software, ensuring that key licensing and inventor contracts were kept up to date. Managed trademark, copyright and patent data, protecting the integrity of the intellectual property at Spinmaster.

Toronto, Ontario, CA

Executive and director level assistance as needed (scheduling, booking travel, expense reports.) Time and attendance management, invoice management and special projects as required (administration on 360 degree reviews, Talent Reviews, Performance Reviews, etc.)

Toronto, Ontario, CA

Provided a high level of customer service when answering all customer inquiries, complaints, and returns on the phone and via email. Responded to up to 300 inquiries a day, collecting all pertinent information from the customer, and delivered a solution that optimizes company policies and client satisfaction. Other projects, including web based photo.

Toronto, Ontario, CA

Recruited candidates using Workstream. Input data using Access. Facilitated learning open houses to advertise in office learning opportunities. Created seminar/workshop evaluations using Survey Monkey.Assisted in creating e-learning modules for the Mentorship Program using Adobe Articulate software.

Interviewed up to 25 potential volunteers/day. Coordinated 20 guest speakers for volunteer training. Managed Volunteer Training Project for the 2007-2008 year, including scheduling volunteers and ensuring office was staffed at all times, filling in as needed. Provided peer counseling and referrals using discretion.

Honors Bachelor, Ethics And Sociology

Human Resources Management Postgraduate Certificate, Human Resources