Kelenda Allen-James Email & Phone Number

Little Neck, NY, US

Little Neck, NY, US

• multi-location non-profit that serves the needs of the residents of Queens County New York
• Develop and oversee technology goals and metrics and coordinate development roadmap, budget, and timelines supporting the creation of an annual technology plan.
• Building a healthy collaboration and accountability across a mix of full-time, part-time, vendor and contractor team members.

Study Hall with Kelenda the Tech This is a professional development podcast focusing on technology. This is for people looking to break into tech, career changers, busy people looking to put professional development back into their schedule. Here we will review certification exams, learning platforms, course reviews, and product challenges. We will also.

New York, NY, US

Assisting and helping in developing an invaluable expertise to our world-class professional certificate programs, ensuring immediate ROI back to firms, ensuring the program is delivering a syllabus that is current, up to date, and relevant to business and industry needs.

US

• public charter college preparatory middle school
• Led Microsoft to Google conversion that resulted in $15k savings and greater student technology integration (eg single sign-on, multiple devices, etc).
• Trained entire teaching + Ops staff in Google for Education products in synchronous and asynchronous environments in record time to be operational during COVID.
• Instituted compliance with respect to 2-D Law, FERPA, and COPPA + other governance initiatives to meet charter renewal.

New York, New York, US

• independent K-12 religious day school
• Transformed IT service delivery with documentation that decreased problem resolution times and increase department confidence significantly.

New York, New York, US

• Managed two full-time System Admins and two temp staff, maintaining department and projects on target during company re-alignment.
• Improved operations by conducting systems analysis, offering affordable solutions, and strategies for any issues discovered.Modified networking solutions for multi-site video surveillance (360 view) + door access.

Indianapolis, Indiana, US

• consulting placement at Disney Publishing Worldwide in White Plains, NY.
• Designed reusable project templates in Microsoft Project and Shotgun. Provided training to a team of four. Allowing for turn-key implementation after my departure.

New York, US

• multi-location non-profit that serves individuals with autism and developmental disabilities
• Coordinated all aspects of IT related to compliance and governance including production of 700-pg audit document used for disaster recovery plan.
• Hired and supervised six IT summer interns which made summer IT upgrades possible.
• Replaced a proposed vendor + identified need for software reconfiguration instead of new wiring project resulting in $100k savings.

• Is a multi-city non-profit providing the housing first model to end homelessness.
• Assumed lead project management role in handling technology aspects of field office moves and consolidations. Reducing project timelines.
• Consolidated long distance and other telecommunication services to save money and allowing more funding to be diverted to the agencies primary mission.

• Proactively monitored servers and network.
• Supported storage area network and performed backups using Symantec Backup Exec.
• Maintained disaster recovery procedures and documentation
• Maintained domain controller and Exchange server.

• Created and managed user account groups in Active Directory.
• Installed, configured, and maintained customer hardware and software.
• Published a bi-monthly IT tip newsletter geared toward the needs of agency employees.

New York City, US

• Consulting placement at Cablevision in Amityville, NY.
• Assisted, resolved, and handled Cablevision subscribers’ issues regarding Optimum Online service connection questions and Level II Help Desk Support.

Frankfort, Kentucky, US

• Member of five-person IT department serving 130 end-user in three Kentucky locations and two international locations.
• Supervised IT department in the absence of the CIO and the Senior Network Engineer
• Administrated Active Directory and provided technical support services for servers, clients, and client-server applications.

Danville, KY, US

On campus work -study position. Supported campus computer labs. Phone support via the campus Help Desk, Y2K Task Force member. Duties included inventory, install, configure, troubleshoot, and update hardware and software to be Y2K complaint.

Mobile, Alabama, US

Specialized in college and career planning lectures and logic games. Designed lesson plans, planned and chaperoned educational field trips. Assisted in the writing the end of year report for corporate sponsors. Taught introductions to Microsoft Word and Excel. Taught up to 25 middle school students at a time.

Professional Life Coach Certification

Cybersecurity Certificate Program For Ithaca College, Cybersecurity

Ms, Information Systems

Course, Records Management

Certificate, Project Management

Bacherlors Of Arts, Spanish, Computer Science