Kelen Francini Prosperi Email & Phone Number

Saint Julian'S, Mt

Malta

• Collect, evaluate, review, organize, and verify all details and documentation of our Customers and Vendors in line with internal company procedures.• Checking Integration tickets via Jira and follow all the process to approve them and allow the clients to go live with our products.• Carrying out Spot checks on our customers.• Collaborating with colleagues from different teams and departments with regards to status of due diligence process.• Communicate independently and professionally with external clients on all KYC related matters.• Liaising and chasing clients to gather detailed information and supporting documentation required to complete the CDD.• Ensuring that all incoming queries are dealt with accurately and in a timely manner.• Monitoring the company’s internal due diligence portal and keeping it up-to-date.• Undertake any ad hoc duties as and when required.

Malta

• Review and process transactions in accordance with established standards and procedures within service SLAs.• Review, analyze, and resolve reconciliations and chargebacks.• Run daily security checks on accounts (KYC) and payment transactions to identify fraudulent activity or abuse.• Perform detailed risk analysis of all aspects of a customer's account to detect and deter fraud and money laundering activities or suspicious behavior.• Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending. Raising suspicious activity reports when necessary.• Perform Enhanced Due Diligence checks and be on the lookout for suspicious activity and identifying Politically Exposed Persons. • Being responsible for monitoring, assessing, and reporting on performance in all Payments and Verification-related matters.

Malta

- Take ownership of all processes in the commercial department.- Managing, creating and escalating tickets in Jira.- Creating content in Confluence.- Define and refine support and operational functions.- Handling all the supporting roles and admin that the commercial team creates.- Converse with 3rd party suppliers on group tech and account management chats.- Provide visibility to the commercial team and rest of the business.- Assist with escalating fault reports for the relevant persons/team.- Project management.

Malta

- Monitoring customer transactions and reporting the unusual activities (such as money laundering,suspicious game activities etc).- Responsible for approval/disapproval of withdrawals - Solving escalated tickets which was sent bycustomer support department.- Monitoring customer accounts and taking action based on the risk level.- Checking and verifying customers documents as a KYC process.

Malta

- Monitoring customer transactions and reporting the unusual activities (such as money laundering, suspicious game activities etc) - Responsible for approval/disapproval of withdrawals - Solving escalated tickets which was sent by customer support department. - Monitoring customer accounts and taking action based on the risk level (activating/deactivating of accounts, cancelling/crediting promotions for eligible accounts etc) - Making phone verification as a final step for suspicious customers. - Watching deposits and flagging the suspicious ones.

Malta

- Cooperate with Customer service team leader- Provide feedback to the Customer Service team leader, traders and support team- Help to solve customer queries without ticket escalation and increase customer satisfaction- Translate queries from English to Portuguese and vice-versa- Keep customers constantly informed about and interested in our online sportsbook, casino and virtual games products

Malta

Job Description (in detail) Customer Care: - student welfare and customer care - booking of airport arrival & departure transfers - making sure that an arrival transfer voucher has been sent to all students prior to their arrival and a departure transfer voucher is handed in to all students prior to their departure - checking of flight details prior to students' arrival - calling host families prior to their students' arrival to pass on pre-arrival information - collection of amounts due from students in-house - responsible for cash float - handling of incoming and outgoing calls - student cards & welcome packs - collection of questionnaires- assisting students with visa appointments & TRP applications - handling walk-in enquiries and bookings - assisting students to access e-learning portal and other related information - participating in welcome meetings Leisure Department: - taking part at the social activities with students and groups - organizing activity transport - booking of excursions - checking blog posts & social media of other schools / organisations

Malta

- Monitoring social media channels- Translation of promotional material- Communicating with past students and encouraging them to post reviews about Clubclass- Update student contacts database- Assisting other departments as and when necessary- Social media research, updating them accordingly, proposal of social media advertising, including success rate tracking (Facebook, Twitter, Instagram …)- Dealing with potential clients face to face, answering questions regarding the school, accommodation, etc.- Helping and guiding the students with documents and procedures related to Visa extension - Taking care of leisure activities, coming up with new activities, taking part in social activities

- Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate inclosing and order or to facilitate and add value to the selling process- Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship withthem- Plan to ensure achievement of target, aligning with company sales policies and strategies- Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends,economic indicators and competitors- Developing annual sales quotas for regions and territories- Responsible also for purchase management and stock flow of brands

Responsible for costing, estimating and planning projects. Preparing Project Initiation documentation. Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources. Maintaining and completing Project Key Performance Indicators. Writing detailed and summarized project progress reports. Identifying, costing and processing any contract variations. Tracking activities against the detailed project plans. Updating project plans to include agreed changes. Monitoring actual expenditure figures against project budgets. Organizing and facilitating Project Steering / Operating Committees meetings. Producing accurate financial reports. Preparing status reports for use in communication to stakeholders. Escalating issues and areas of concern to senior managers. Ensured staff and sub-contractors timesheets were accurately completed. Establishment of processes for the Area of Technology and implementation of quality management system (ISO 9000) as an internal auditor. Collection and analysis of management indicators in the area. Coordination of training for Technical area.

São Paulo E Região, Brasil

Development of residential architectural projects, study Layout and several detailing.

São Paulo E Região, Brasil

Development of architectural projects in AutoCad system, participation in projects of medium and high standard residences -Parati / RJ, São Paulo / SP, Hotel Txai Itacaré / BA (cottages)- Brazil; renovations of apartments, houses and commercial areas (Santa Maria Emporium Garden City and Expand Group Shopping Market Place - Sao Paulo / SP; EXPAND Wine Store - Rio de Janeiro / RJ, Salvador / BA, Brasilia / DF, Higienópolis- São Paulo / SP- Brazil).Development of Pre Executive, Executive projects and plant approval by the appropriate bodies (City Hall, COMPRESP, Condephaat, etc.)

Certificate In Anti-Money Laundering And Funding Of Terrorism

Bachelor Of Architecture (B.Arch.), Architecture And Urbanism

Postgraduate Certificate In Project Management