Kele Palmer Email & Phone Number

Contracting at ServiceNow

Seattle, Washington, United States

People Engagement Experience (PEX) is the cord across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. As a Sr. UX Designer I focus on the scheduling facets of the associate experience. I work with our warehouse associates to improve their experience in self service of their schedules and training.

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility. As the senior designer I translate user needs and requirements into engaging and user-friendly solutions. I conduct industry research, customer interviews, and understand stakeholder expectations to develop strong, user-based designs and prototypes. I work closely with product managers and engineers to communicate ideas and fully understand the assets and their behaviors. Using industry leading software, Figma, I also create and contribute components with flexible properties and variations to keep designs consistent and reusable across the design experience.

Seattle, Washington, United States

As a senior designer at Alaska Airlines, I worked closely with product managers and the design team to redesign the customer accounts experience. Collaborating with our researcher, customer service agents and fellow designers, to understand user needs and issues for known use cases. Worked closely with our UI designers providing guidance on new UI elements and library assets.

Kirkland, Washington, United States

Created, evaluated, and modified prototypes to support evolving hardware and software application development. Developed and applied software design and usability processes in the investigation of technical problems. Provided product usability, evaluation and support to product development teams. Developed design concept and implementation, providing input on user design considerations. Teamed up with engineers to find the best solutions to our customers’ problems. Provided design rationale and goals to engineers, product strategy, technical product management and others.

Seattle, Washington, United States

Seattle, Washington, United States

Translated complex content and use cases into user centric designs, then expressed those designs in robust HTML, CSS, and JavaScript code. Applied human behavior in developing unique and transformative user interface design solutions. Worked hands on with world class software development teams to turn the designs into reality.I worked with a team that develops software solutions revolutionizing Amazon business intelligence through advanced algorithms running on cutting edge big data technologies. This is a complex business, science, and technology challenge that requires rapid prototyping of potential solutions with the final product having very high visibility and supporting all of Amazon worldwide.

Seattle, Washington

This position encompassed the full design spectrum. From creating and implementing user interfaces for our high-profile suite of tools to application branding and inclusive gamification. The primary role was to work on a suite of Aladdin products that were used by our internal finical advisors to monitor and maintain client financial portfolios. In this role I was able to provide design leadership influencing the development team towards design best practices as well as define the design philosophy and facilitate consistency in applications. I worked closely with product managers, developers, user and stakeholders to translate user needs and problems into clean, intuitive workflows and interfaces. 2016 - Chairperson for Seattle Out Committee2016 - Regional Winner BLK Hackathon2015-2016 - Committee Member of BlackRock Engineering

Kirkland, Wa

Developed Bluetooth technology announcement page using HTML5, CSS3 and jQuery. Image adjustment and resizing using Photoshop and Illustrator.

Seattle, Washington

Responsible for front-end development work on large vendor portal project. Developed the annual interactive sweepstakes page using HTML, CSS, jQuery with an expected user count of over 300K. Assisted in Debugging the REI “Lets Camp” quiz. Image adjustment and resizing using Photoshop and Illustrator. Packaged and tested Gmail ads for outside advertising agency.

Renton, Wa

Solely responsible for design, development, and maintenance of the company website. Implemented Google Analytics to direct site redesign and ensure positive user experience. Improved SEO to have company hit first page of Google, using best practices. Managed social media and improved Facebook from 6 followers to over 250. Developed online and print copies of project case studies. Worked with sales to develop RFQ/RFP write ups for project bid submissions. Developed and maintained staff resumes. Created print and online campaigns for new product introduction. Responsible for conference planning and collateral material development. Integral part of the development and data migration team from Salesforce to Microsoft CRM. Microsoft CRM administrator and responsible for creating entities, customizing forms, developing workflows and organizational level dashboard creation. Worked with management, sales, and project managers to create and publish internal newsletter. Produced several sales and management client presentations using interactive PDF’s, PowerPoint, and Prezi. Filmed and edited several training and organizational videos using Adobe Premier Pro CC. Responsible for creating and managing yearly strategic marketing plan and yearly budget.

San Francisco Bay Area

Responsible for Intranet content and graphic updates both on customized HTML site and SharePoint. Team producer and publisher of ESA Connects, the company wide newsletter. Lead Microsoft SharePoint client site developer and content manager. 1st tier team member of nine-month database conversion from FileMaker Pro to Deltek CRM. Provided client and staff training on Microsoft SharePoint and Deltek CRM. Developed reports for management and marketing. Streamlined the reporting process reducing reporting time by half. Conference and event coordination, including Saving the Bay 2009 Fundraising Cruise to support the underwriting of the Saving the Bay documentary, raising over 40K. Staff survey development, distribution coordination and results posting. Press release and staff announcement coordination and distribution. Maintained relationship with industry publications, updated job posting and company ads. Generated mailing lists and coordinated new executive mailings and promotional press releases. Reviewed Holiday mailing process, surveyed employees, and restructured process to reduce paper cards by more than half.

Honolulu, Hi

San Francisco Bay Area

San Francisco Bay Area

Associates Of Applied Arts, Web Design And Interactive Media, 3.7

Psychology, 4.0

Certificate, Human Centered Design

Javascript Certification, Javascript

General Education, 4.0

Project Management Certificate, Project Management, 4.0

Fine And Studio Arts, 3.2

General Education