Kelli P. Neumann, Cnhp, Cptm Email & Phone Number

Mankato, Minnesota, United States

I develop, plan, organize, and execute training curricula for the City of Mankato. I get to work cross-functionally with our various teams and end users to produce large-scale training and development, with focus on continuous improvement of Information Technology operations. This work ensures our employees have training and support in developing Information Technology skills to enhance their productivity, efficiency and effectiveness.

Mankato, Minnesota, United States

Owner and founder of Natural Remedy Wellness, Kelli is a Certified EDS Technician and Certified Natural Health Practitioner (CNHP) with a passion for helping others find better health. As a cancer survivor with a myriad of lingering health issues for more than a decade, she left a long career in corporate healthcare management to start Natural Remedy Wellness and bring the incredible benefits of EDS to those around her. Kelli has experienced first-hand a better approach to combating disease and improving overall physical, mental and emotional health. While her practice is located in southern Minnesota, Kelli is able to help people across the globe get better through the Vital EDS distance testing technology.

• Subject matter expert in group provider outreach campaigns to improve directory accuracy• Examine and maintain demographic data quality for national provider network• Implement procedures to uphold data quality to meet Consolidated Appropriations Act requirements• Implemented load and quality inventory metrics and dashboard reporting• Developed process and procedure documentation for data quality initiatives• Facilitate meetings and tracked deliverables with project contributors• Conduct complex data analytics to identify process improvement opportunities

• Subject matter expert in Medicaid provider data analytics and platform loading• Expanded and maintain cross-platform load quality dashboard for 30k+ provider network• Developed load and quality inventory metrics and dashboard reporting• Implement cross-team remediation processes • Oversee tasks and accomplishments for provider data quality initiatives• Facilitate meetings and tracked deliverables with project contributors• Conduct complex data analytics to identify process improvement opportunities• Maintain strong relationships with State representatives, Optum leadership in Finance, Customer Service, Clinical and Operations

Minnesota

• Administer issue resolution and provide counsel during conflict • Implement workflows to improve the member/provider experience• Supervise employee tasks impacting process and quality • Facilitate ad-hoc and routine multi-team collaboration sessions• Administer data trends and analytics for corrective strategy development • Contribute system design input based on customer needs/process dependencies • Develop ad-hoc and recurring reports for business needs and analytics • Create process maps and policy and procedure documentation • Ensure corporate blue-chip initiatives integrated into staff performance goals• Oversee employee productivity and growth opportunities• Determine staff training needs and guide training module and execution• Coach and mentor twenty-one direct reports with varying responsibilities• Build and maintain strong relationships between cross-functional departments • 2018 Optum SuperHero, selected amongst five thousand candidates • Highlighted manager in 2018 Leadership Forum “Leadership Matters” • Designed architecture and workflows for new team; doubling in capacity within one year• Selected as World Class Quality Leader within Operations department

Greater Minneapolis-St. Paul Area

• Subject matter expert in Medicaid data remediation projects• Developed and managed inventory metrics and dashboard reporting • Implemented cross-team remediation processes across 15 programs• Oversaw tasks and accomplishments for department projects impacting department quality initiatives • Facilitated meetings and tracked deliverables for project contributors• Conducted root cause data analytics on large data for process improvement• Maintained strong relationships with Optum executive leadership in Finance, Community and State, and Operations• Developed and on-boarded new team in December 2014• On-time resolution of $3M in state encounter claim rejections within 18 months • Exceeded claims resolution project goal by 252% in less than 12 months

Greater Minneapolis-St. Paul Area

• Subject matter expert in scope, risk, methodology and resource allocation• Oversaw and managed scope, deliverables, and deadlines for up to 12 implementations simultaneously • Facilitated project meetings with internal and external teams • Ensured end-to-end project completion and customer satisfaction • Managed up/downstream processes, dependencies and implications• Led business partners in existing and new process improvements• Documented complex issues to develop and implement resolutions • Earned Six Sigma Green Belt certification• Honorary award for $60B account implementation

Greater Minneapolis-St. Paul Area

• Coordinated meetings and deliverables with cross-functional teams • Managed tasks for system configuration, loading and reimbursement in a timely and cost-effective manner• Led discussions between teams for process improvement • Tracked and reported milestones, task status, and risks to senior leaders• Maintained documentation for new business implementations• Ensured cross-team representation and inclusion • Assisted in ad-hoc project requests, as requested by executive leadership• Editor and ideation facilitator for monthly department newsletter

Greater Minneapolis-St. Paul Area

Manage multi-team projects from start to finish while solidifying and communicating business objectives and goals with key stakeholders. Facilitation of Client Program Manager (CPM) team business planning objectives and manage new client implementation setup procedures, customer process definitions and execution of special customer projects. Assist in development and oversight of corporate brand in presentations, marketing materials and sales collateral. Provide talent acquisition strategy support, including assistance in recruiting, backgrounds, interview coordination and new hire evaluations and appraisals.

Provide corporate relocation assistance to relocating employees and corporate clients. Assist up to 4 Relocation Counselors with a data entry, third-party service coordination and reporting.

Manage county employee benefits, roll-out of new benefit packages, counsel with new member enrollment and assist with county employee event planning.

Implementation of newly founded business; active roles in marketing and advertising, template creation for pricing and sales, daily reconciliations and training.

Research public records, compiled variety of information into legal documents for foreclosure, purchase, resale and re/financing. Communication with partners, agents and clients in order to meet deadlines and provide highest quality service.

Bachelor Of Arts (B.A.), Organizational Behavior Studies

Activities and Societies: Dean's List 4.0 accomplished in 2013, 2014 and 2015.An inter-disciplinary study of the human aspects.

Aas, Medical Administrative Secretary

Certified Natural Health Practitioner (Cnhp), Holistic Health