Keletso Mashaba Email and Phone Number
Success to me is doing what I love and being good at it while learning ways to improve in what I do, for if I keep doing what I can do I will never be more than what I am now in the next five years.
Netflow It Solutions
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Helpdesk Support ManagerNetflow It Solutions Apr 2022 - PresentCity Of Johannesburg, Gauteng, South Africa• Manage Helpdesk Support function: Manage 1st line support resource availability on both telephone & helpdesk system • Manage timeous support request resolution within SLA with appropriate escalations where needed • Maintain reporting of support function (Customer SLA reports, management reports, ad-hoc reports)• Maintain documentation of 1st line support processes & systems• Manage customer relationships & expectations • Advanced level troubleshooting • Line manager… Show more • Manage Helpdesk Support function: Manage 1st line support resource availability on both telephone & helpdesk system • Manage timeous support request resolution within SLA with appropriate escalations where needed • Maintain reporting of support function (Customer SLA reports, management reports, ad-hoc reports)• Maintain documentation of 1st line support processes & systems• Manage customer relationships & expectations • Advanced level troubleshooting • Line manager for 1st line support team members : Approve leave request, Monthly performance evaluation on 1st line team member, 1st line team member training and development• Identify and organise team training. • Onsite team coordinator. Show less
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Helpdesk Support Technician And Acting Support Desk ManangerNetflow It Solutions Mar 2021 - Mar 202253 Boulevard Kyalami Business ParkPrinter Configuration and Troubleshooting Advanced Computer Software and Hardware Troubleshooting Mikrotik ConfigurationsVelocloud Router Troubleshooting Data Analysis Fault finding diagnostics Network Troubleshooting Office365 Resource Planning and allocation Team Leader Microsoft Teams 3rd Level Troubleshooting and Escalation Windows Server Support VOIP troubleshooting
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Help Desk Support Technician (Outsourced Role)Netflow It Solutions Nov 2019 - Mar 2021Woodmead Rivonia
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First Line Support TechnicianNetflow It Solutions Jan 2019 - Nov 201953 Kyalami Boulevard
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Technical Support InternNetflow It Solutions Aug 2018 - Jan 2019Lone Creek Waterfall Business Park1st Line Support and Stock controller
Keletso Mashaba Education Details
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Mopani Se College Sir Val Duncan CampusLevel 4 -
Jeppe College (222 Marshall Street Johannesburg )International Certificate
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Jeppe College Polokwane CampusGrade 12
Frequently Asked Questions about Keletso Mashaba
What company does Keletso Mashaba work for?
Keletso Mashaba works for Netflow It Solutions
What is Keletso Mashaba's role at the current company?
Keletso Mashaba's current role is Information technology and computer science Graduate, Cisco and Comptia Certified.
What schools did Keletso Mashaba attend?
Keletso Mashaba attended Mopani Se College Sir Val Duncan Campus, Jeppe College (222 Marshall Street Johannesburg ), Jeppe College Polokwane Campus.
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