Kelly Fiorante Email & Phone Number

Abington, Massachusetts, United States

● Instructing 2 weekly Indoor Cycling classes for a variety of fitness levels, ages and abilities;properly and safely set up new riders on indoor cycling bikes; instructing CycleBar-brand classes appropriate for all fitness levels by offering clear instruction and modifications as necessary

Abington, Pennsylvania, United States

● Instructed 3-5 weekly Indoor Cycling classes for a variety of fitness levels, ages and abilities;properly and safely set up new riders on indoor cycling bikes; instructed CycleBar-brand classes appropriate for all fitness levels by offering clear instruction and modifications as necessary● Strategically engaged in marketing efforts to generate leads for the studio, including social media, local events and cross-promotion with local businesses and organizations● Built rapport and lasting relationships with all members; retained existing members and engaged with them in a way that generated referrals from family/friends/coworkers; handled all rider concerns with a solutions-focused attitude in a timely manner● Drafted monthly newsletters and sales/promotion emails; performed end-of-monthsales communications through phone calls and texts● Hired and trained front desk team members and managed monthly schedule for ten front desk employees● Collaborated with studio owner to set monthly, weekly, and daily targets; conducted pre-planning on a monthly/quarterly basis to ensure financial targets were met● Maintained cleanliness and organization of the studio and ensured all technology-computers, sound system, iPads, instructor microphones, televisions etc- functioned; submitted trouble tickets when necessary

Abington, Pennsylvania, United States

Villanova, Pa

● First point of contact at gym: responsible for all phone calls and email correspondence as well as all walk-in inquiries; conducted all follow-up with leads● Conducted personal individualized tours by tailoring their tour and membership plan for specific needs● Interviewed all job applicants and trained new staff including new hire paperworkand onboarding; ran bi-weekly payroll reports; ensured proper staffing and coverage for allPersonal Training sessions and Group Fitness classes● Set and tracked monthly Personal Training and Revenue goals-monthly Personal Trainingrevenue average of $38K and monthly total revenue average of $55K● Bookkeeping responsibilities included end-of-month and quarterly reports: sales logs, transactions reports, petty cash log, expenses log● Managed Personal Training Schedule of 10 Personal Trainers and 150 PT clients● Created and managed all social media accounts including Facebook and Instagram

Philadelphia, Pa

● Prepared daily schedules for 4 dental hygienists, confirming appointments via phone and text, scheduling re-care appointments and generating follow-up billing and appointment correspondence with patients. Tracked monthly provider-production statistics and led daily Hygiene Department meetings● Collaborated with Hygiene Department to develop daily production goals, including ongoingtreatment plans, new patient treatment plans and sub-product sales, resulting in producing$100K monthly revenue

Philadelphia, Pa

Fairless Hills, Pa

● Instructed 8 weekly group dance classes for children, ranging from 5 to 18 years, comprising Ballet,Modern, Tap, Jazz and Lyrical. Instructed 10 weekly adult Zumba fitness classes for adults withvaried range of fitness ability and age● Performed clerical duties, including constructing database of over 350 students for classschedules, registration forms and creating and maintaining documents for annual recitals andmass mailings

Willow Grove, Pa

● Opened facility, greeted clients, answered all incoming phone calls and emails as well as provided tours to prospective members● Maintained cleanliness and safety of the studio including treadmills and rowing machines● Ensured technology including computers, television screens and Polar Heart Rate Group Fitness monitoring system functioned properly● Managed sales team by tracking monthly sales data and setting individual and team goals. Achieved $8K in new membership monthly revenue through processing member transactions● Promoted facility, brand awareness and lead generation by participating in community events including the Philadelphia Marathon Expo