Keli T. Email & Phone Number

Cincinnati, Ohio, United States

Manage a section of 9 teams that process recertifications and case changes.

Cincinnati, Ohio

Lead a team of customer service representatives. Responsible for planning and implementing call center strategies and operations, improving systems and processes and managing staff. Ensure that calls and emails are answered by the staff within agreed time scales and in an appropriate manner.

Cincinnati, Ohio

Supervise a team of Intake caseworkers. Assign work depending on business needs. Create section processes.Appropriately manage disciplinary issues as they arise.

Clermont County

Create and implement trainings for new staff. Act as mentor for all new case workers. Review Cases for errors. Created and implemented new processes in order to effectively manage our work loads.

Clermont County

Determine eligibility for government programs.

Lebanon, Ohio

Provide supervision to residents in a group home setting. Provide hands-on learning activities so that clients may become self sufficient. Responsible for crisis/suicide hotline.

Bachelor Of Science (Bs), Early Childhood Education

Graduated with honors

Education record