Keli Falls Email & Phone Number

Houston, Texas, United States

- Customer experience: Deeply understand customer needs and drive satisfaction and growth.- Partner success: Help partners implement best practices and improve customer experience to grow their business.- Training and support: Develop training curriculum, conduct training sessions, and recommend products to streamline partner operations.- Technology.

St Paul, Minnesota, United States

• Frequently driving customer satisfaction and growth by utilizing a deep understanding of customer experience and expectations
• Often assists partners in implementing best practices and improving customer experiences to help partners grow their business
• Systematically identifying, resolving and filling product gaps or concerns
• Continually building awareness and understanding of our products and services as a technology advocate
• Regularly identifying and implementing strategies that result in a positive customer experience and coach/lead other teams to ensure that all parties provide top quality customer service
• Routinely developing training curriculum, conducting training sessions via web or on-site, and often a conduit for products that can streamline partner operations

Sugar Land, TX

• Primary responsibility is assisting dealers and technicians with on-site installation of ipDatatel alarm modules.
• Consistently demonstrate focus on regularly resolving dealer issues on the first call
• Receive regular praise from dealers and technicians for high levels of customer service
• Maintain detailed and complete call logs and encourage colleagues to do likewise
• Collaborate and network with other departments to ensure steady communication and workflow
• Developed detailed technical support articles with screenshots as visual aids

Basking Ridge, NJ

• Promoted to Senior Member Service Representative in June 2014, and then to Chat Specialist in June 2015.
• Assisted members in their general banking needs, such as transfers, wires, and online banking.
• Achieved an average service observation score of 87% in 2014 and, and received 14 member accolades.
• Exceeded new member acquisition goal (12) by 16 (21 individual and 5 business).
• Completed 432 member assessments to help achieve the department goal, far exceeding individual target of 140. Successfully cross-served 164 deposit products, 69 loan products, and 307 service products in 2014.
• Booked personal and commercial loans in 2014 totaling approximately $575,000.

The Woodlands, TX

• Responsibilities included training and overseeing all new front desk personnel
• Provided flexibility by working all positions and shifts
• Conducted night audit which included balancing financials and taxes, tracking third party payments, setting up meeting rooms, and delivering express checkouts
• Frequently performed concierge duties which included giving directions, restaurant recommendations, and shopping locations
• Worked at other properties, including Residence Inn and Fairfield Inn and Suites, as needed

Katy, TX

• Paid bills and received payments
• Supervised cleaning and maintenance crews
• Used QuickBooks Online to manage business accounts and payroll
• Performed job interviews and aided in filling open positions
• Assisted in packing, moving, and organizing office locations

Sugar Land, TX

B.B.A, Marketing

Associates, General Studies

Other work experience and references may be presented upon request