• In this role, I oversee, lead, and direct day-to-day global operations and projects, including supervising and leading a team of licensed real estate professionals, emphasizing world-class customer service within a luxury resort. • I leverage expertise in full-lifecycle project management, consultative sales management, and staff leadership to meet and exceed aggressive business goals.• I champion successful strategies to inspire and lead a high-performing team to achieve $65M+ in closed transactions across six (6) years.• I triggered a 31% increase in sales and improved the team environment to achieve goals; I achieved a reduction in on-site, real estate inventory from 15% to 9% within one (1) year.• I successfully lead my team to achieve deals under contract 30% above annual targeted goals by the end of quarter 3 in 2021.• I direct high-level strategic planning necessary to lead, direct, motivate, and empower a high-performing team of four (4) staff, including 2 real estate sales professionals, an Administrative Coordinator, a Closing Attorney.• I transitioned from print to online marketing dedicated websites for each agent to showcase themselves and their real estate inventory.• I achieved a response rate of up to 10% by creating engaging, compelling, and strategic marketing campaigns. • I conceptualized, developed, deployed real estate strategies, created an SOP with a mission statement, implemented policy and procedure practices, incorporated team-building retreats with sales training, and built a quota plan to establish an incentive/reward system.

• I established direction and service levels while overseeing, leading, and directing all aspects of real estate scope management, including acquiring multi-million-dollar real estate transactions in a luxury resort from initial contact to successfully closing.• I managed company-defined goals and expectations by strategically executing print, electronic, and in-person marketing promotional tools to drive brand awareness.• I was successful at establishing, refining, and executing strategies, including utilizing in-depth knowledge of the luxury hotel industry and hotel operations to build and cultivate client relationships.• I increased brand awareness and client retention with integrated marketing campaigns, including presentations, emails, and newsletters using data captured from client leads; I built a healthy client pipeline from zero to 1K+.

• I leveraged strong critical thinking, people engagement, organizational, and communication skills to establish and supervise client accounts. • I built and maintained strong relationships with internal and external stakeholders. • I handled various functions, including preparing and executing sales presentations and closing lucrative real estate transactions.• I created a customer-focused value proposition that captured 6K+ organic followers on social media outlets.• I brainstormed, developed, and managed marketing campaigns on social media pages to drive brand awareness, engagement, and traffic to the company website.• I successfully solidified online brand and creating inspiring and potentially viral content to capture and sustain clients throughout various sales cycles.

Assisted in the managing of over 100 apartment residences in two locations.Duties Included: • Maintain accurate resident records and customer relations• Work with office staff to ensure prudent rent collection• Produce delinquency reports on a monthly basis• Schedule site visits when necessary• Work with the property manager to develop proactive teams• Assist leasing agents in marketing vacant space• Accept service requests from residents and route appropriately• Code all information in company-provided property-related database• Organize and file paperwork

Specially trained Association banking officer accommodating to the unique service needs of associations and community management firms. Roles included relationship officer, customer service, operations, reserve investments, lockbox and new accounts

Provided quality service assisting clients in various banking transactions. Responsible to sell and/or refer various Bank of Hawaii Corporation financial services to all clients. Responsible for demonstrating Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.