Kellan Mcdougall Email & Phone Number

Willow Grove, PA, US

Serve as the subject matter expert and point-person for queries and concerns related to serialization softwareWork with third-party vendors and manufacturers to research and purchase custom-made spare parts solutions for our companyUtilize Excel to track and manage data and inventory, ensuring accurate record-keeping

Travel to offsite client locations to perform audits, provide strategy for preventive maintenance, conduct system backups via third-party software, and transfer files using FTP protocolsProactively engage with clients to identify and pursue opportunities for selling additional support solutions, customized business solutions, and spare partsAssist in.

Monitor tickets through Zendesk and Salesforce systemsRelay technical info to respective SMEs on my teamTroubleshoot basic networking and computer issues via remote desktop connection

My job is to provide exceptional customer service by cordially addressing customers' needs and concerns while reliably completing store maintenance tasks, such as maintaining displays, managing inventory, and assisting in both opening and closing procedures.

Morrisville, PA

• Provided serving, cleaning, and stocking duties to facilitate customer service
• Completed daily opening and closing duties according to restaurant policy to aid business
• Ensured furniture and floors were clean and up to restaurant standards to increase customer acquisition
• Work alongside a staff of 20 in a fast-paced environment to handle all customer needs
• Assisted staff in making sure the kitchen was clean and organized to increase work efficiency

Associate'S Degree, Information Technology

High School Diploma

Activities and Societies: Member, Lacrosse, 2014 - 2015