Executed integration and standardization of mid-size software company acquisition's physical networks, servers and workstations into a multinational telecommunications company. Responsible for server and network hardening, deployment of cybersecurity suites in Windows, MacOS and Linux environments. Managed MDM for workstations, physical workstation inventory and deployment. Repair and troubleshooting for all on-site systems (servers, network, a/v, workstations) at acquisition headquarters. Threat assessment and management.

• Serving over 32,000 students and faculty for the largest charter school system in the state of California• User/Device Administration across many platforms, including: Microsoft Azure-AD/Office 365, Google Apps/G-Suite, Adobe CC/DC, 8x8 IP Phone System, HelloSign• Project Management for Network Infrastructure upgrades, Office Relocation and Expansions • Imaging, deployment, maintenance and repair of Windows, MacOS, iOS and ChromeOS devices, using MDM systems including Microsoft InTune, JAMF and Google Chrome Management. • Inventory management, update and assign assets, equipment loans and returns. Resolve and track equipment orders and returns, ship items, RMAs and status updates• Help-Desk support with excellent customer service statistics, utilizing remote access programs and ticketing systems• Provides in-person tech support to office personnel• Deployment and technical support of mobile hotspot and WAN devices.

• Manage Point-of-Sale, Active Directory, Microsoft Exchange, Off-site Backup, Antivirus and VoIP Phone System installed on VMWare vSphere Windows and Linux Servers. • Act as in-house Help Desk for over 20 workstations and 50 users. • Managed upgrade, purchasing and install projects for: network/server hardware, workstations and point-of-sale system.

Oversaw all retail floor operations to drive optimum customer service experience. Provided on-site leadership to staff, supervised cash-handling and handled emergency situations (including loss prevention and equipment failure). Responsible for implementing existing, as well as developing new, policies and procedures.

Behind-the-Wheel Instructor. Taught new driver and defensive driving courses to students of all ages. Responsible for making corrections to students' driving and staying safe in traffic, which requires a great attention to detail and a high level of situational awareness. Must be able to teach and relay information in a calm and controlled manner while working in high-stress, difficult situations.

Emergency Medical Dispatcher for fleet of over 20 ambulances as well as non-medical transport vehicles. Patient transport coordinator, responsible for intake of emergency calls and scheduling non-emergency transportation. Dispatched fleet of over 20 ambulances to calls over a three county area. Managed dynamic system of vehicle coverage over a large urban area using a state-of-the-art computer-assisted system. Responsible for intake of emergency calls using multi-line phone system, input into computer system and triage calls for dispatching. Responsible for intake of immediate and scheduled medical and non-medical transports with hospitals, care facilities (including skilled nursing, rehabilitation and mental health) and air-transport services, while fostering and maintaining a positive relationship with facilities for business-retention.