Kellar B. Wolfe Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

• Supervised and coordinated duties of over 25 Fusion drivers responsible for Amazon Prime delivery• Assigned approximately 22 delivery routes to drivers each morning, requiring extensive knowledge of employee performance patterns and unique route characteristics to maximize effectiveness of labor at hand • Monitored all daily routes to ensure punctual delivery within scheduled time frame; identified any routes delivering behind schedule and developed plan of action to correct issue• Conducted over 40 vehicle inspections each morning and issued maintenance requests when necessary • Created and submitted bi-hourly reports of overall status of delivery routes to Amazon • Strengthened Fusion delivery team by recruiting and hiring select candidates that exhibit key qualities of excellent drivers (e.g. mature sense of responsibility safety, excellent time management skills, strong desire to grow with the company)• Trained all new employees on delivery policies and software systems in accordance with Amazon's guidelines

Memphis, Tn, Us

• Executed automotive part sales and managed client relationships for over 50 commercial accounts• Managed client order process, mapped routes of delivery, and assigned routes to drivers• Worked quickly and methodically to provide exceptional customer service: and exceed company benchmarks. Ex. Consistently completed order process from close of sale to delivery in under 40 minutes per order (company goal is 60 minutes)• Cultivated strong professional relationships with a roster of commercial clients, becoming the primary point of contact for account-specific information on several key accounts including Firestone, Kwik Kar, Quick Lube, and Sears Autocare• Negotiated order cost with customers by analyzing variables such as competitor pricing, urgency of order, and history of business relationship with customer• Implemented new communication standards between the customer and AutoZone delivery operations that created a more efficient, transparent and reliable system, leading to a higher level of customer service satisfaction• Exercised strong managerial and decision-making skills to quickly troubleshoot logistical issues in the delivery process

Dallas, Texas, Us

• Delegated all gym duties to staff in accordance with the policies and procedures laid out by the operations manager• Oversaw staff training, member relations, group and client scheduling, and daily maintenance of the gym• Produced daily end-of-shift reports highlighting all transactions that occurred on that day; investigated any discrepancies between predicted and actual totals • Developed daily group lesson plans for children ages 5-17 designed to engage and challenge climbers of all skill levels• Composed unique lesson plans for private training sessions based on client’s individual skill level, learning style, and goals in the sport of climbing