• Responsible for providing coaching, guidance, and support in the form of development through thought-provoking questions focusing on the current situation to inspire positive change and build confidence working through the process of achievement driving accountability to reach desired outcomes in either personal and/or professional life goals.• 35 years of extensive experience in various roles serving others with the last 15 indirect leadership positions where I have had the opportunity to coach and develop people by leading and supporting individuals in their goals, professional development, and achieving results through effective coaching by establishing metrics to monitor and measure performance and maintain accountability.• Creating a mission to inspire women by helping ideal clients embrace a more balanced life emotionally, mentally, and physically and develop strategies to improve choices and over well-being resulting in less stress. Ultimately resulting in a vision connecting with women, encouraging investment in themselves, stepping outside of their comfort zone, and live a purposeful life to be their best version.• Develop a digital marketing and social media strategy to create a presence from the ground up by delivering high quality and exceptional service to create a positive customer experience by tailoring coaching techniques and methods based on client-specific needs to achieve and maintain online reviews higher than 4.5 stars out of 5. • Attended and completed coaching certifications for life and green gap coaching coursework designed specifically on how to create strategies to bring balance in 7 areas of life with Green Gap specifically focused personal finances.

• Manage and handle all open orders by reviewing daily reporting tracking shipments to notify customers of status updates and change and provide internal communication with the supply chain team resulting in orders processed on time, product delivered complete, and ultimately increase customer satisfaction.• Recognized an increase in service failures and identified errors related to newly acquired customer orders. Collaborated and worked cross-functionally with various departments to create and implement a new order process by enabling end-to-end order to increase visibility by applying a checks and balance system to eliminate errors.• Recognized a bottleneck with schedule coverage and an influx of customer incoming phone calls. Analyzed and created a more effective schedule for daily start and end times, breaks, and lunch breaks to ensure incoming calls were answered timely and handle customer needs.• Recognized excess processing errors around new customer orders due to incorrect information gathered at the initial order causing inefficiencies resulting in incomplete orders, missed deliveries, and invoices not billing. Evaluated the entire order workflow process from beginning to end, identified gaps in processes, and created an order flow checklist for the customer service team to improve efficiencies.• Recognized as an SME (subject matter expert) and selected by business managers to work directly with ERP providers to streamline and improve various ERP processes to decrease internal errors by improving workflow, increase internal communication, and overall improve customer satisfaction.• Facilitated a new invoice and billing workflow process and worked closely with the external warehouse facilities to timely process order fulfillment to ensure invoicing occurs in a timely manner ultimately increasing cashflow for the organization.

I became a Young Living member in 2016. The more I learned about the benefits of using 100% pure essential oils and the products created with essential oils; I became passionate about educating and guiding others to live a healthier lifestyle. You have a choice in what products that you purchase and use. In 2018 I founded Anchored by Oils to share my passion with everyone that crosses my path. Every oil that you use is a chemical that you don't.

Guiding others towards living a healthier lifestyle with a focus on health and wellness choices.

• Responsible for managing the day-to-day operations for customer service value chain team providing direct leadership to 5 team members and support to over 16+ team members. Managing employee performance by establishing expectations to measure and monitor results through effective coaching, developing, and mentoring to result in a high-performing team ultimately increasing customer satisfaction.• Successfully supported and assisted to consolidate two production facilities by handling increased work-load and the ERP system workflow by working directly with 12 external warehouses for stock verification and ensure material is turned according to shelf life.• SME in SAP supply chain management handling the day-to-day production and operational excellence by streamlining order processes by analyzing customer buying trends to maintain warehouse minimum stock levels and monitor inventory turnover rates to avoid stock shortages and slow-moving material.• Acted as a liaison to develop relationships and contributor in creating key client partnerships interacting on all levels within the organization by gaining customer feedback to optimize order processes related to supply chain process improvement initiatives around delivering shipments on-time and complete. • Selected to participate on the supply chain process improvement committee as an SME. Collaborated with various supply chain and logistics department heads to create site improvements and safety awareness sharing best practices to create implementation training for new mandates and regulations.• Worked cross-functionally with 8 department leads across the value chain by participating in a product development mini-kaizen event for a new product launch. Primary responsibility was to streamline the supply chain operations by ensuring material availability, produce a high-quality product on-time, and logistically manage deliveries to customers.

• As a part of the 2005 merger, to strategically align instrumentally from a small business to a global corporation was the site SME to convert to a global ERP system by working cross-departmentally with sales, marketing, credit, production, logistics, and the software implementation specialists to ensure minimal disruption to customer order workflow and successfully complete the integration and implementation project to meet deadline and schedules.• Recognized by the executive leadership team for providing expert business process guidance, direction, and support around the entire site supply chain implementation process and selected to participate in various future pilot initiatives.• Responsible for handling the customer service operations supporting $50+ million in sales revenue and provided direct leadership to 4 customer service team members managing employee performance by establishing expectations to measure and monitor results through effective coaching, developing, and mentoring to result in a high performing team ultimately increasing customer satisfaction.• As an SME recognized the need to streamline various SAP processes to improve overall site supply chain deliverables by implementing accurately forecasting material, improve min/max stock levels, properly reconcile inventory, and assist production scheduling and logistic to process orders to meet customer demands.

• Managed internal operations; office payables, receivables, customer service, logistics, supply chain, spare parts, and performed human resource functions. Site representative for change management for successful implementation from entrepreneurial company to global corporation.