Kellee Scott Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

United States

Appointed to manage a team of 5 sales associates, oversaw daily operations, reconciled transactions, balanced cash drawers, managed inventory, and promoted marketing campaigns to enhance customer experience and increase revenue.

Nashville, Tennessee, United States

• Oversaw daily administrative tasks and provided clinical support to 6 internal healthcare providers to coordinate patient care.
• Managed patient flow of 8-10 referrals daily; recorded vital signs (temperature, blood pressure, weight, and height); collected medical history, and demonstrated knowledge of health conditions, medical terminology, and.
• Collaborated with over 30 referring external providers to manage schedules, coordinate appointments, and testing
• Audited medical data and codes, transported patients, prepared examination rooms, and maintained medical supply
• Provided instructions to pre-transplant recipients on test preparation, examination procedures, and post-transplant care.

• Charged with serving as a liaison between providers and members receiving post-acute services and providing support to clinical services for continuum care and discharge.
• Manage administrative tasks, document required data, verify member information, attach medical records for processing to providers, and create 80+ authorization shells daily.
• Actively coordinate referrals of 15+ healthcare agencies and communicate approvals
• Proactively triage requests, escalate issues and adhere to policies and procedures.

Brentwood, Tennessee, United States

• Charged with serving as a liaison between providers and members receiving post-acute services and providing support to clinical services for continuum care and discharge.
• Manage administrative tasks, document required data, verify member information, attach medical records for processing to providers, and create 80+ authorization shells daily.
• Actively coordinate referrals of 15+ healthcare agencies and communicate approvals
• Proactively triage requests, escalate issues and adhere to policies and procedures.

Greater Nashville Area, TN

• Selected to respond to inbound communications, process medical and behavioral healthcare requests, and schedule appointments with providers. Resulting in building 20+ authorizations daily.
• Contacted providers to obtain missing documentation, communicated process, and provided instructions on claims
• Researched and reviewed accounts to resolve eligibility discrepancies and provided feedback
• Nominated to oversee onboarding training of 50+ new hires, which resulted in adoption rate increase of 30%
• Assisted with reducing 15+ non-compliant providers by re-certifying requirements or re-aligning the provider list.

Greater Nashville Area, TN

• Recruited to manage the intake of 30+ medical authorizations daily, document communications, record preferences, comply with HIPPA regulations, interpret referrals with providers, and confirm insurance eligibility.
• Resolve administrative eligibility discrepancies, provide feedback on claims and inquiries
• Appointed to lead 3 teams in triaging critical backlog, resulting in processing 200+ cases within 7 days
• Consistently earned performance recognition with a focus on quality assurance, documentation, and training

Nashville, Tennessee, United States

Tasked with coaching 3+ cashiers on procedures, product knowledge, and strategies to drive sales and increase customer satisfaction. Provided performance feedback, handled customer escalations, balanced transactions, and prepared reports.

Livonia, MI

Promoted within 12 months to supervise 65+ inventory associates, facilitated training, coordinated schedules, and oversaw on-site inventory operations to expedite large and small volume inventories in client stores.