- Plan, produce, and manage all website content- Features Editor and Webmaster- Social Media manager and Promotional Sales coordinator

- Drove all new technical onboardings, configuring the integration with each tenant’s TMS (CargoWise One, Descartes OneView), while maintaining an industry-leading time to value- Created custom queries to run against production databases (SQL) for use in platform troubleshooting, feature enablement, retrieving tenant integration settings, and checking/editing customer account details- Facilitated API configurations between Logixboard, our tenants, and each tenant’s third-party data partners- Provided Tier II technical support, as well as ongoing guidance for the greater Support Team- Owned of resolution of all bugs/technical issues, whether reported by customers or internal stakeholders- Wrote various technical content intended for both internal and external audiences, such as end-to-end guides for the Logixboard integration process, as well as Support Team email templates- Engaged with Logixboard customers at all levels of their organization- Submitted feature requests for new platform improvements/enhancements suggested by users

- Provided expert level support for technical issues related to Moz Local, Moz Pro, and STAT application and infrastructure- Ticketed bugs (JIRA) for triage by engineering teams, including extensive investigation, troubleshooting, and reproduction when possible- Ran queries against production databases (SQL) for troubleshooting, API quota inquiries, or retrieving in-depth account details when necessary- Crafted my own text parsing scripts (JavaScript, Python) for on-the-fly use with a text expansion tool (Typinator) in order to maximizing productivity- Continually improved both our internal troubleshooting documentation (Confluence) and customer-facing saved replies (Zendesk)- Acted as liaison for Moz with Local Data Partners, as well as Local Search/Listings best practices expert- Worked closely with account management team to ensure clients got maximum value from all Moz product offerings- Submitted feature requests for customers or suggestions for internal improvements- Addressed minor customer service (account & billing) issues- Acted Product Demo master for internal tool trainings, onboarding calls, and even public demonstrations

Led 1-hour, total body fitness classes in Les Mills BodyPUMP, often filling the studio space to capacity. Also choreographed exercise tracks for an additional 15 minutes of core workouts affectionately called "Absolution".

Led 1-hour, total body fitness classes in Les Mills BodyPUMP. Due to my ghostly complexion, I was basically the Wii Fit trainer in real life.

Monitored national safety agencies for public recalls in the US and Canada daily. Identified, captured, and quarantined recalled inventory from all Amazon fulfillment centers across North America. Utilized an extensive variety of internal tools, as well as MS Excel and Access.

Analyzed global marketing data and compared with existing Amazon accounts to reveal areas of opportunity. Mapped new and existing account names to Amazon vendor code system for use by Sales team. Utilized Salesforce CRM tools and MS Excel extensively.

Utilized data warehouse SQL queries to categorize 30,000 – 75,000 new products weekly. Worked with retail teams, suppliers, and 3rd party labs to ensure compliance with all relevant safety and regulatory guidelines for millions of products sold on Amazon.com in North America. Reviewed required testing documentation for a wide variety of regulated consumer goods, including toys, infant care products, and consumer electronics.

Taught English in public junior high and elementary schools in rural Japan.Produced weekly educational English conversation program broadcast over local IP phone network.

Provided technical and billing support via telephone, email, and Live Chat.Handled troubleshooting of various technical issues with downloadable games on Windows and Mac.Assisted with the evaluation and processing of affiliate program applicants.

Taught children between the ages of 5 and 12 years old the basics of Tae Kwon Do.