Kelleigh Dunn Email and Phone Number

• Ensure each customer has a 5 star experience on the sales floor, in the fitting room, and at the cash• Support and coach associates to provide that same level of customer experience • Maintain sales floor visual standard throughout the day• Direct and delegate tasks to ensure the business runs smoothly• Process shipment and manage inventory• Scheduling & payroll

• Direct and delegate responsibilities to ensure department operations run smoothly• Coach and give feedback to Team Members about customer interactions, productivity, displays, etc.• Developing leadership skills and confidence in my Associate Team Leader• Delegate and oversee the training of Team Members• Collaborating with and providing feedback to Store Leadership and Regional Coordinators to drive sales and customer satisfaction• Participating in, overseeing, and delegating all below responsibilities of Associate Team Leader

• Answering in-depth customer questions; sometimes requiring on-the-spot research• Creating and maintaining a good working relationship with vendors and product reps • Managing orders & inventory of over 2,000 different products• Scheduling and managing team labor• Recruiting, hiring, and training team members quickly and efficiently

• Direct and delegate to ensure everyone on the floor had a purpose and a place• Coach and give feedback to staff and encourage positive behavior• Assist in an overall five-star experience for the customer by sharing brand values, encouraging demos, and inspiring staff to effectively determine needs to recommend the right products for each customer• Foster an environment in which there was celebration of successes and learning from opportunities• Analyze daily/weekly/monthly statistics to drive sales and improve daily drivers• Recruiting, hiring, and training of new associates and new promotions• Develop and implement training programs for new and existing staff members to enhance their product knowledge and customer service skills

• In charge of inventory management and staff follow up• Place and receive weekly shop orders• Handle all product quality concerns• Lead shop inventory counts• Monitor shrink and coach staff on best practices to stay within shrink budget