Responsible for social media management (design and copywriter for Instagram, Linkedin and Website).Responsible for sales, meetings, developing and sending proposals to clients. Commercial and financial monitoring of ongoing proposals.Planning and collaborating on events, team building (online and face-to-face) and training programs (materials, logistics and follow-up reports and results). Support and preparation of management reports.Contacting and negotiating with suppliers to purchase materials, gifts and tools. and networking with clients and partners. Actions that helped bring relevant results for the company and positive feedback from clients, with return on investment and continuity of projects.

Translation and proofreading projects for websites and documents (Data entry) - English to Portuguese. Virtual assistant that supports and collaborates with people around the world with administrative functions who need support in Portuguese.

Translation project - subtitling and annotation of images and characters.Responsible for translating images and texts from English into Portuguese in order to improve the artificial intelligence and technology of partner companies.

Multilingual customer service representative in Portuguese (Brazil and Portugal) and English.Monitoring user activity and reporting suspicious activity to ensure site security.Supporting users to resolve platform-related problems with empathy, a sense of urgency and a focus on quality.Collaborating to secure the site and prevent users from being blocked, guaranteeing a safe environment for customers. Resolved 95% of the problems reported by users in accordance with the SLA guidelines, guaranteeing a secure and compliant online environment.

Coordination and leadership of the Instructional Resources team, responsible for developing training materials for the areas of sales (B2C and B2B), customer service, ombudsman, consumer protection and social media. Managing training indicators and the management budget. Focusing on continuous improvement and the quality of training actions.Partnership with the PMO area to develop training materials related to the implementation of new corporate projects.Relevant results for the client area, with more assertive materials and a 100% trained and updated target audience. In addition to better and more assertive indicators that contribute to revenue growth and customer satisfaction.

Responsible for creating and developing training materials and new methodologies for B2B and B2C sales areas, focusing on customer success. Analyze materials, documents and content that can impact the sales areas and the customer experience.- Train and support the sales call center and post-sales.- Manage corporate projects and interface with the company areas impacted by the projects.- Responsible for the training indicators.

Development and follow-up of Programs and Projects in the area of Corporate Education, such as Standardization of the training area's processes Action planning, and budget control for sales area training Focus on the customer's internal and external Development Programs: - Sales Development Program - In-Company Graduation Program - Financial Development Program

Responsible for the Budget and LNT of the B2C sales area (Own and Third Parties) Development of Programs and new Projects for the B2C sales area (Own and Third Parties) Planning and control of training indicators (Own and Third Parties) Management of 25 training multipliers throughout Brazil Control of the logistics of sales training on a national level (room reservations, materials, invitations, payment of suppliers, performance reports and updating of training materials).

Development of materials for the B2C Sales area (own and third parties). Creation of methodologies compatible with the sales area and Start up of new cities, conducting training for new employees in the sales area (own and third parties).