Kellen Heins Email & Phone Number

United States

Remote

New York, New York, United States

Passaic, New Jersey

• Provide upmost patient care• Ensure assistance to all patients in their therapy sessions• Check vitals such as BP when called for• Daily communication with insurance companies• Maintain daily schedule for patient office visits• Check for eligibility and benefits• Obtain proper referrals for specialty• Call/Fax/Submit for authorizations and/or claims• Collect all copayments• Constant maintenance of Excel for different reports• Electronic medical records • Continuous communication with billing for any outstanding balances• Create invoices when applicable• Check weekly for Cap Amounts on Medicare patients in portal • Constant communication with all staff throughout the day

New York, New York

• Enter sales orders such as masters, samples, replenishments, off-price, closeouts and EDI transmissions.• Take re-order phone calls/emails from accounts.• Maintain a live feed knowledge of all available units.• Provide assistance to accounts with questions.• Reach out to customers regarding corrections on EDI’s and/or orders.• Run credit hold reports on a weekly basis and forward to sales. • Update and maintain our universal Price Tolerance Report for accounting purposes.• Review Bad PO List sent by warehouse; requires reaching out to customers for extension.• Inform sales/accounts any shipment trouble.• Research merchandise moves, subs and cancels.• Email allocator orders processed for the month.• Update and maintain all Amazon orders on Vendor Central Portal.• Update and maintain all Zappos orders on Zapporo.• Conversion list – creating form for case packs to pairs or vice versa.• Maintain log for sales with dollars (order) sitting in the month that are inflating the dollars due to partial shipping. • Maintain log for balance to move once the tickets are dropped.

• Review customer emails.• Provide quick responses regarding any questions from customers.• Maintain open communication with shipping department.• Track all packages being sent.• Develop new shipping labels. • Create weekly reports of business product status.• Find innovative ways of advertisement.• Edit/Create graphics through Photoshop CS6 for product listings.• Present new product descriptions for online marketing.

Miami, Florida

• Complete daily list for opening and closing of day.• Provide quick responses for all customer questions.• Keep contact with all sales representatives and accounting departments.• Track all open shipments.• Enter airway bills in a timely fashion.• Provide invoices for warehouse.• Update all customer accounts.• Book and track airway bills.• Maintain open communication with all airlines.

New York

• Monitor containers for inbound receipts of goods.• Enter, pick and transmit manual orders for assigned Sales Representatives.• Maintain communication with Account Executives on a constant level.• Review reports daily (open orders, released orders, problem orders, received by warehouse).• Make sure goods are available to fulfill all orders.• Work with accounting department to ensure orders are released in a timely manner.

East Rutherford, New Jersey

• Monitor inventory for inbound receipts.• Process EDI orders and enter manual orders• Provide daily shipping recaps.• Work closely with Account Executives and Distribution Center• Run reports (order status, allocation, open pick tickets, and cancellations).• Work with credit department to ensure orders are released in a timely manner.• Assist department manager in all daily functions.

Carlstadt, Nj

• Assisted in maintaining maximum office capacity.• Provided excellent customer service for clients (e.g., answering high volume phones, scheduling site reviews, managed daily dispatching, always answered all client questions)• Generated invoices and followed up with clients to collect on open balances.• Handled financial end of business (QuickBooks).

Bayonne, Nj

• Served as a key member of a healthcare team for a family practice. • Ensured optimal patient care for smooth daily functioning of office.• Obtained patient referrals for specialists and medical procedures• Followed up with insurance companies to collect on balances owed.• Collected on all copayments and outstanding balances.

North Arlington, Nj

• Hired as a Secretary and promoted to Personal Assistant in 2005• Researched and assembled information from a variety of sources for the preparation of records and reports; ensured data accuracy.• Organized, maintained and assisted staff in locating files and records; conducted special projects and recommended procedural as well as other changes to achieve greater productivity and/or to comply with new district and departmental requirements.• Managed and maintained individual section calendars for the President and 8 staff members of company.

Medical/Clinical Assistant

Diploma, Medical/Clinical Assistant