Kellen Morris, Mba Email and Phone Number

- Health Plan lead over FL and WA to effectively meet and exceed State requirements.- Create work processes that help efficiencies and resources to improve financial outcomes.- Liaison between vendors and State to effectively submit encounters successfully.- Complete financial reconciliations to assist state of WA Health Plan in meeting contractual obligations and avoid financial penalties. Successfully met contacted acceptance of 99% Q3 2014 - Q1 2016.- Adequate understanding of claim adjudication and payment knowledge.- Manage internal and external (vendor) timeliness, completeness, and accuracy measures for Health Plan.- Bridge gaps between departments within Centene and Health Plan to effectively communicate root cause analysis.- Successful delegation to other team members to assist in learning opportunities.

- Works collaboratively with Compliance, Finance, and Claims departments to resolve and successfully submit encounters to the State for payment- Utilizes effective communication with vendor and State of Florida to resolve encounters in a timely manner- Proven ability to generate ideas for process improvement and address key issues to conclude tasks- Effectively uses Amisys, SQL server, and Teradata to gather and research large quantities of data to resolve issues- Demonstrates ability to determine root cause of encounter rejects by correcting and resubmitting to the State and dissecting scrubs to be released- Maintains a 95% acceptance and completion rate while meeting timeliness deadlines in submitting encounters to the State

- Recognized by Director of program for executing classroom management effectively- Conducted and implemented lesson plans and daily activities geared towards academic advancement and retention- Evaluated and made observations on strengths and weaknesses pertaining to lessons and reordered lectures to maximize student retention of material

- Promoted to Certified Trainer 4 weeks of hire into the company- Conducted training to over 100 new employees to assist the business in accommodating increased restaurant volume- Successfully increased overall guest satisfaction scores above monthly target goal by developing new training tactics that provided higher results for employees while keeping the guest number one priority.- Added additional serving protocols to the training manuals- Fulfilled role of manager in their absence; supervised staff, balanced and handled cash management transactions, and completed nightly closing procedures- Effectively screened, assessed, and interviewed candidates that would be valuable assets to the team and company

- Excelled and promoted 3 months of hire, from teller to Sales and Service Specialists- 2006 Q1, exceeded branch sales goal by 15% and increased number of new accounts to 200 per month- Goes above and beyond establishing, building, deepening, and retaining relationships with current and prospective customers while upholding and delivering quality service- Exhibit a proactive and adequate sales approach- Extensive knowledge of banking procedures, products, and policies - Bolstered service as a personal banker through open and closing accounts