Kellen Murphy Email & Phone Number

Dynamic Management Professional | Technical Support | Client Relationship Management | Quality AssuranceWith over 15 years of experience, I am a seasoned management professional dedicated to enhancing customer engagement, retention, and overall satisfaction. My career has been marked by a strong track record in leading diverse teams, driving key initiatives, and fostering inclusive workplace cultures.Currently, as a Team Lead for Billing/Retention at Constant Contact, I lead a team of 15-20 specialists, spearheading programs that have significantly improved customer retention and engagement. My role involves developing comprehensive training programs, facilitating collaborative team meetings, and handling complex customer inquiries, all while maintaining strong cross-functional relationships.Previously, as a Technical Support Supervisor at CheckMark, Inc., I managed a technical support team in a SaaS environment, created robust training materials, and ensured seamless execution of programs aimed at boosting customer satisfaction and reducing churn. My ability to navigate complex software issues and provide expert guidance has been a cornerstone of my professional journey.I am also deeply committed to fostering diversity and inclusion within the workplace. As an Affinity Group Leader at Constant Contact, I have championed initiatives that promote a supportive and inclusive culture, developed company-wide diversity training programs, and organized community events to enhance engagement.My volunteer work with the Sexual Assault Victims Advocacy Center underscores my dedication to community service and advocacy. I provided crucial support and resources to survivors, organized educational outreach programs, and engaged in community efforts to raise awareness about sexual violence.Key Highlights: Proven leadership in technical support, client relationship management, and quality assurance. Expertise in developing and implementing training programs and operational procedures. Strong advocate for diversity, equity, and inclusion in professional settings. Certified in various leadership and management programs from prestigious institutions.I am always open to connecting with fellow professionals and exploring new opportunities where I can leverage my skills and experiences to drive meaningful impact. Let's connect!

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  Team Lead

  Constant Contact

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  Rocky Mountain High School

  High School Diploma