Kellen Snook Email & Phone Number

 Directed $100+ million of supplier spend annually. Tiger Team leader. Initiated and managed escalations to closure, with customer buyoff. Owned supplier benchmarking, with internal dashboards and commodity improvement plans. Process director, establishing and monitoring internal company processes. Executed recovery logistics for COVID pandemic, including second-sourcing and disruption mapping. Supported NPI projects through supplier qualification, training, and phase-gate approvals. Created customer-facing presentations for QBRs, audits, design changes and risk purchases. Managed team of buyers for order placement and tracking, match and hold resolution and escalations.

Portland, Oregon Area

 Owned all aspects of the quality system and acted as management representative. Built up a quality system from scratch, from quality manual to acceptance criteria. Conducted management reviews and design reviews, including the launch of our first medical device. Created a documentation control and distribution system, ensuring all employees have access to the current revision through a company drive and that previous versions were properly archived. Worked with production to measure takt time and begin tracking production process results. Wrote a training procedure, plan, and matrix to track required and completed employee training. Developed a non-conformance system, including a database, investigation process, and cost/priority-conscious criteria for disposition and CAPA assignment. Developed supplier audit/approval/metric system, including a supplier flowdown amendment. Responsible for regulatory compliance to CFR 820, MDD, and ISO 13485 standards.

Duluth, Georgia

 Space culture champion. Owned and managed 4 clean room production areas. Generated and oversaw hardware handling and cleanroom maintenance processes through total productivity maintenance logs.  Designee for FAA representation, including quality manual revisions, parts manufacturing approval (14 CFR part 21) submittals (through an ODA) and repair station roster management. Product quality engineer for airborne antennas and space antenna arrays. Created and managed a supplier flowdown system for Boeing contract requirements. Piloted an assembly outsourcing system which now handles a quarter of production volume. Generated a process for product audits and ran an audit on the primary airborne antenna product line. Wrote and conducted training programs for RF education, cleanroom maintenance, hardware handling, non-conforming material reports, corrective actions and 8D reports.

 Managed product lines and chaired material review boards for space hardware and equipment as part of a 20-member team at a commercial repeater satellite manufacturer. Conducted 120-point checklist vendor audits, which included reviewing quality systems, internal audit schedules, employee training, hardware maintenance, repair procedures and document control protocols. Conducted multi-million dollar cross-functional failure review board investigations lasting several months for issues such as heat pipe extrusion and stator epoxy curing. Led a working corrective action board to monitor the implementation and effectiveness of corrective actions and engineering change orders. Negotiated technical aspects of contracts during vendor selection and analyzed vendor capability, quality, delivery history, and cost to determine the source of long term purchase agreements. Trained three quality assurance engineers on source inspection processes, auditing procedures, reporting standards, proprietary software usage and document review. Managed and oversaw a $400K inventory of active and passive RF parts, including downconverters, beacon transmitters, and waveguide/SMA/TNC components. Developed metrics and tracked supplier ratings to determine vendor quality system effectiveness. Designed and implemented new field personnel scheduling and prioritization methodologies to optimize travel time and staff tracking efficiency. Scheduled 14 field agents conducting audits, supplier visits, and source inspections through daily conferencing.