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With a robust portfolio in IT management, our team at R/GA excels in deploying advanced Microsoft Office 365 and Adobe Creative Cloud applications, ensuring operational excellence across client-server technologies. We have established a collaborative environment, where I oversee a dedicated team of four IT support technicians and engage with global counterparts to uphold stringent SOX compliance standards.As the pivotal escalation point for high-level technical issues, our work includes driving quarterly performance reviews and forecasting IT budget needs. We've successfully implemented state-of-the-art video conferencing solutions and encryption standards, significantly enhancing communication security. Our commitment to innovative IT strategies has solidified R/GA's position as a leader in the digital realm, continuously delivering reliability and cutting-edge infrastructural capabilities.
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Senior It ManagerR/Ga Mar 2022 - PresentNew York, Ny, UsOversee IT desktop and AV operations for NYC Area officeEscalation points for any high-level Tier 3 technical issuesManage 5 support techniciansDelegate help desk tickets from solar winds ticket systemHost weekly support tech team meetingsConduct quarterly catch-up reviews in preparation for yearly performance reviewCoordinate quarterly SOX compliance reviews in preparation for yearly SOX auditConduct interviews for new technical support positionsManage new hire computer builds and the retrieval of departure equipmentManage equipment purchases for offices and manage vendor account -
It ManagerR/Ga Mar 2018 - Mar 2022New York, Ny, Us
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Team Lead Desktop SupportR/Ga Mar 2014 - Mar 2018New York, Ny, UsInterview and evaluate potential associate level IT candidatesManage delegation of web helpdesk tickets to techniciansLead Pc escalation support, Delegate projects to mid-level techsSupervise and assist technicians with daily tasksHost weekly team meetingsTrack assets and asses purchasing equipment
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Senior Desktop Support TechnicianR/Ga Mar 2010 - Mar 2014New York, Ny, UsCreated system images and deployed programs to pc’s with Landesk.Lead Pc laptop and desktop support, Backup Macintosh support.Provide Executive Management support, also phone support for1000 plus users.Worked with active directory, creating user accounts.Created GPO’s for specific OU’s.Backup support for Video Conferencing rooms.Experience creating application packages with Landesk.Provided suppprt for all remote offices.Used web based interface for tracking user tickets.Provided handheld device support, i.e. Blackberry, Iphone, Ipad, Android devices, Mifi devices.Provided support for Adobe Suite CS5 programs.
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Desktop Support TechnicianR/Ga Sep 2006 - Mar 2010New York, Ny, UsCreated system images and deployed programs to pc’s with Landesk.Lead Pc laptop and desktop support, Backup Macintosh support.Provide Executive Management support, also phone suport for 1000 plus users.Worked with active directory, creating user accounts.Created GPO’s for specific OU’s.Backup support for Video Conferencing rooms.Experience creating application packages with Landesk.Lead remote support for office in Brazil.Used web based interface for tracking user tickets.Provided handheld device support, i.e. Blackberry, Iphone, Ipad, Android devices, Mifi devices.Provided support for Adobe Suite CS5 programs.
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Field TechnicianShiel Medical Laboratory Jul 2005 - Sep 2006Brooklyn, New York, UsTraveled to physicians’ offices to resolve computer and network system issues, also setup network printers, computers.Used analytical skills to troubleshoot computer, printer issues over the phone and remotely dialed into accounts.Assisted in the installation of network equipment such as dell servers, 3comm switches, and ran cables in server room.Assumed responsibility for all aspects of computer configuration for new accounts, created user names, passwords, etc.Resolved technical issues, on lab and office equipment, repaired printers, fax machines etc. -
Technical Information Systems/ Data Services Department Technical Support InternMta Bridges And Tunnels Oct 2004 - May 2005New York, Ny, UsUpdated and installed computers with necessary software and hardware.Changed daily tapes in server room.Used diagnostic equipment, such as Network Analyzer (Fluke Meter) toidentify network problems and test connectivity.Traveled to different locations to assist user’s with desktop, network support, implementation and troubleshooting.Troubleshoot and performed network analysis of all NYC Transit telecommunications and data communication network problems.
Kellen Williams Skills
Kellen Williams Education Details
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St. John'S UniversityComputer Systems Networking And Telecommunications
Frequently Asked Questions about Kellen Williams
What company does Kellen Williams work for?
Kellen Williams works for R/ga
What is Kellen Williams's role at the current company?
Kellen Williams's current role is Senior IT Manager at R/GA.
What is Kellen Williams's email address?
Kellen Williams's email address is ke****@****aol.com
What is Kellen Williams's direct phone number?
Kellen Williams's direct phone number is +171862*****
What schools did Kellen Williams attend?
Kellen Williams attended St. John's University.
What skills is Kellen Williams known for?
Kellen Williams has skills like Windows 7, Active Directory, Windows Xp, Windows Server, Technical Support, Troubleshooting, Hardware, Os X, Servers, Printers, Computer Hardware, Blackberry Enterprise Server.
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