Kellen Williams Email & Phone Number

New York, Ny, Us

Oversee IT desktop and AV operations for NYC Area officeEscalation points for any high-level Tier 3 technical issuesManage 5 support techniciansDelegate help desk tickets from solar winds ticket systemHost weekly support tech team meetingsConduct quarterly catch-up reviews in preparation for yearly performance reviewCoordinate quarterly SOX compliance reviews in preparation for yearly SOX auditConduct interviews for new technical support positionsManage new hire computer builds and the retrieval of departure equipmentManage equipment purchases for offices and manage vendor account

New York, Ny, Us

New York, Ny, Us

Interview and evaluate potential associate level IT candidatesManage delegation of web helpdesk tickets to techniciansLead Pc escalation support, Delegate projects to mid-level techsSupervise and assist technicians with daily tasksHost weekly team meetingsTrack assets and asses purchasing equipment

New York, Ny, Us

Created system images and deployed programs to pc’s with Landesk.Lead Pc laptop and desktop support, Backup Macintosh support.Provide Executive Management support, also phone support for1000 plus users.Worked with active directory, creating user accounts.Created GPO’s for specific OU’s.Backup support for Video Conferencing rooms.Experience creating application packages with Landesk.Provided suppprt for all remote offices.Used web based interface for tracking user tickets.Provided handheld device support, i.e. Blackberry, Iphone, Ipad, Android devices, Mifi devices.Provided support for Adobe Suite CS5 programs.

New York, Ny, Us

Created system images and deployed programs to pc’s with Landesk.Lead Pc laptop and desktop support, Backup Macintosh support.Provide Executive Management support, also phone suport for 1000 plus users.Worked with active directory, creating user accounts.Created GPO’s for specific OU’s.Backup support for Video Conferencing rooms.Experience creating application packages with Landesk.Lead remote support for office in Brazil.Used web based interface for tracking user tickets.Provided handheld device support, i.e. Blackberry, Iphone, Ipad, Android devices, Mifi devices.Provided support for Adobe Suite CS5 programs.

Brooklyn, New York, Us

Traveled to physicians’ offices to resolve computer and network system issues, also setup network printers, computers.Used analytical skills to troubleshoot computer, printer issues over the phone and remotely dialed into accounts.Assisted in the installation of network equipment such as dell servers, 3comm switches, and ran cables in server room.Assumed responsibility for all aspects of computer configuration for new accounts, created user names, passwords, etc.Resolved technical issues, on lab and office equipment, repaired printers, fax machines etc.

New York, Ny, Us

Updated and installed computers with necessary software and hardware.Changed daily tapes in server room.Used diagnostic equipment, such as Network Analyzer (Fluke Meter) toidentify network problems and test connectivity.Traveled to different locations to assist user’s with desktop, network support, implementation and troubleshooting.Troubleshoot and performed network analysis of all NYC Transit telecommunications and data communication network problems.