Kellen Mohrmann (Née Cramer) Email & Phone Number

Austin, Texas, United States

- Communications expert and change manager within the Medicaid and CHIP Services department tasked with assisting program and policy staff, state contractors, and project teams assess stakeholder impact and develop communications about upcoming changes to state programs and services.- Lead writer and editor for the Medicaid and CHIP Services legislative briefing book, Texas Medicaid and CHIP Reference Guide, 13th edition. Worked with subject matter experts to update, organize, and streamline content.- Communications specialist for the roll-out of a new Provider Enrollment and Management System; assisted in developing new marketing and training materials, updating old provider communications like letters and emails, and coordinating with contractors and stakeholders to ensure timely implementation.Lead change manager for the STAR+PLUS Pilot Program, which will require new flexibilities to current enrollment processes and strategic communications that leverage plain and person-first language standards to help clients enroll and receive the services they need. - Content strategist and assistant copywriter responsible for helping to update the Uniform Managed Care Manual to include new communications standards for how health plans can communicate to clients. - Lead communications trainer responsible for developing training materials, guidance, tools and templates to improve staff writing skills and streamline the development and review of new communication materials.- Copywriter and copyeditor for stakeholder messaging (ie. letters, flyers and meeting agendas) on behalf of the Healthy Texas Women program.- Content manager for Medicaid and CHIP web-based content; streamlined process for developing new client and provider-facing web pages and for updating web content related to Medicaid programs and services.

Austin, Texas Area

- Writer, editor, and key contributor for the team redesigning the Medicaid and CHIP Services legislative briefing book, Texas Medicaid and CHIP Reference Guide, 12th edition. - Reviewer and editor for provider-facing communications, including letters, emails, and web page updates on the Health and Human Services Commission and the Texas Medicaid and Healthcare Partnership websites.- Editor and proofreader of legislative reports and leadership memoranda for Medical and Social Services.

Austin, Texas Area

- Copywriter and editor hired on a contract-basis to improve marketing and communications materials for tech companies using clearer, more concise content and formatting.

Greater Boston Area

- Content creator for the social media engagement team, collaborating with visual designers to develop online campaigns that activate followers and contributors.

Williamstown, Ma

Williamstown, Ma

Bachelor Of Arts (B.A.), American History (United States)

Activities and Societies: Varsity Softball Team, History Honors Thesis Program.

Education record

Activities and Societies: Newspaper, Varsity Softball