Kellen Berry Email & Phone Number

United States

United States

Project Manager (Founder & CEO) April 2018 – PresentMySpoutiI founded a biotech startup that achieved full profitability within 1.5 years of product launch. In addition, I steered scalability and customer loyalty by leveraging third-party logistics, payroll, accounting, and marketing functions with in-house customer service.My key achievements include:- Grew brand reach to 31 countries in North & South America, Europe, and Asia Pacific, propelling 4000+ global sales within 1.5 years.- Won a $100k grant from US Air Force/AFWERX collaboration for innovative product design.- Expertly managed a remotely distributed team across the US and reputed third-party vendors for logistics, shipping, production, and distribution.- Established a fully remote, personalized customer training program that catered to clients' safety and satisfaction, effectively utilizing IM, email, and phone calls.- Prepared and submitted a comprehensive 20-page RFPP, including Prime and Sub Prime agreements, MIL-SPEC testing standards research, and ROM calculation for the proposed budget and timeline.- Optimized sales and operational growth with strategic decision-making, performing SWOT analysis, and modeling multiple financial scenarios.

Norfolk, Virginia, Us

As a dedicated Board Member at Hampton Roads Business Outreach (HRBOR) since 2020, I have been providing invaluable strategic guidance to facilitate the organization's growth and community outreach. My contributions extend to key decision-making, policy formulation, and strategy development that align with HRBOR's mission. This position has also allowed me to further enhance my leadership skills and gain a deeper understanding of non-profit organizational dynamics.

New York, Ny, Us

• Assisted formal datacenter migration project, integrating hundreds of devices previously in SolarWinds monitoring into EM7. Created the spreadsheet tracking standard that ensured the accuracy of all data, devices, and monitors migrated• Employed continuous process improvement methods to streamline dashboards and create an efficient notation system that eliminated all monitoring oversight on all NOC shifts, maximizing business uptime.• Directed ad hoc communication management projects to educate recently acquired businesses on our internal event management applications and procedures.• Independently met with department leads for requirements analysis, requisitioned account access, created interim event management solutions, and trained users through application training demos.• Produced standardized instructional and procedural knowledge articles, administered introductory onboarding materials to orient incoming Tier 1 employees, and provided escalation policy solutions to establish architecture guidance, support, and coordination with cross-functional teams.• Created and maintained audits to proactively validate device statuses, ensuring all devices are being accurately monitored• Accurately provided technical support and resolved issues for clients using ticketing interfaces, monitoring, and troubleshooting servers via Web based sensor applications: EM7, SCOM, and SolarWinds on various RedHat, CentOS (both dedicated servers and VPS machines including Cloud VPS) systems• Developed skilled judgement to appropriately evaluate, prioritize, and escalate events that were detected by monitoring systems, and to interact with internal customers through event management applications• Rewarded with a promotion from Tier 1 position for exceptional performance

Norfolk, Va, Us

In my role as an American Sign Language Interpreter at Norfolk Public Schools from 2009 to 2012, I facilitated effective communication between the hearing-impaired students and others in the school community. By providing critical language interpretation services, I ensured the full inclusion and participation of students with hearing impairments in the educational process. This role not only honed my sign language skills but also fostered my understanding of diversity and inclusivity in an educational setting by mediating between participants by bridging cultural and communication gaps, cooperating with teachers, support personnel and parents to develop educational procedures for students, and performing other duties within the scope of employment and certification as assigned by the appropriate administrator.

Provided technical support and issue resolution for clients using email and ticketing interfaces, adjusted PRTG sensors, and configured Linux and Windows servers through cPanel and Plesk interfaces and scripts

Bachelor Of Business Administration - Bba

Certificate Of Deaf Studies, Deaf Studies

Associate Of Science - As, General Studies