• Participate in defining and prioritizing the product strategy and roadmap• Manage product feature lifecycle, from exploratory discussions to deployment, including: ° UI design sessions ° Creation of detailed requirements ° Iterate with Engineering team ° Beta/regression testing ° Review project with key stakeholders at key points during development process• Create and maintain user onboarding content (in-app notifications, feature announcements, new user walkthroughs, etc.)• Utilize SQL to query/update databases• Oversee escalation of user facing bugs and maintain seamless communication with Customer Support• Establish effective communication channels between development team and other departments through company announcements, internal documentation and product demos

• Collaborate with different teams to execute solutions; including Engineer team, QA, Data Analysts, Sales, Marketing, and Support – everything from product releases to branding and marketing improvements. • Experienced with various online content and product management systems (Zendesk, JIRA, Confluence, Trello, Invision etc.)• Participate in scope and design of learning and development training tutorials and courses.• Maintain daily operations for North American market of SaaS provider. • Experience with metrics and importance of customer / client retention to drive revenue. • Working knowledge of HTML / CSS / JavaScript, XML feeds, etc.

- Research industry trends to provide up to date support.- Network with industry employers and recruiters, finding ideal fit for student and employer.- Ability to organize and coordinate a multitude of projects, including technical support in navigating online content and troubleshooting internet functionality. - Proactively address and escalate client issues/aggravations. - Invited by marketing department to create content for corporate blog. - Database navigation and understanding of cloud resources. - Editor of term Newsletters – creating content and editing drafts. - Assisting students/alumni with online on boarding.

- Maintaining the ongoing relationship with the student as they progress through their repack cycle up to graduation from the program.- Great understanding of federal, state and institutional federal aid programs and processes. - Walk student population through completion of financial aid applications, debt management, and understanding financial aid awards. - Effective explanation of Federal Grant and Student Loan procedures. - Coordinate all aspects of the financial aid file review and verification process between the student and FA Processing.- Adhere to Department of Education rules and regulations. - Knowledge of 3rd party billing program.

- Public health research in poverty stricken areas.- Conducted needs assessment in local crisis area.- Project management - Board of Health Directors meetings- Home visits for at-risk disabled children - Training of clinic staff - Organization and research of potential future clinics