Chad Keller Email & Phone Number

Snohomish, Wa, Us

Bellevue, Washington, Us

Accountable for the successful delivery of all services within AIM's Microsoft account - from our full managed/outsourced service teams, micro-managed service teams, and SOW-based consulting (1-several consultants on a project, service, or deliverables-based SOW). Partnering with consultants and stakeholders to ensure project success and client satisfaction with AIM services. Providing onboarding and offboarding guidance to new consultants as well as coaching and mentorship as needed.Owning the Microsoft Account Strategy and partnering with AIM leadership to ensure we have a solid plan, support, and execute well. Also contributing as a billable Sr. Consultant for 1 or more part-time opportunities within the Microsoft account to stay fresh on my PM, leadership, and technical skills while also keeping up with the client culture, strategic shifts, procurement updates, and relationship building.Supporting AIM's Account Executive team with business development, sales activities, and marketing collateral.Working with AIM and client stakeholders on solutioning, defining scope, SLAs, and contracts.As a consultant, my major role was working within the Microsoft Research organization focused on PM activities for an operations team which supports thousands of globally dispersed research teams primarily focused on AI related initiatives.Projects include: Building and supporting large-scale infrastructure for computer science research involving platforms related to Artificial Intelligence (AI) and Deep Learning training/inference with hardware acceleration, SLM/LLM training and inference, and many other technologies. Maintaining over $150m in lab hardware in addition to huge Azure deployments. Leading bleeding edge 3rd party GPU trials and test efforts with virtual research and operations teams.

Morristown, Nj, Us

Accountable for all Managed Services and SOW based Project Teams on our Microsoft account. Built and managed a team of DevOps Engineers and Developers for our client. The team supports the Engineering organization behind the best-selling video game of all time (Minecraft) utilizing a hybrid Managed Service + Consulting + Vender/Contractor model via a blended onshore + nearshore (Mexico) model.Responsible for all hiring and people management, client/stakeholder relationships, executive reporting, as well as driving an Agile/SCRUM model for managing the team and work.The team's primary focus areas include optimizing the build pipeline, security and compliance initiatives, supporting the build and automation teams, and driving bigger projects such as migrating the critical telemetry system to a new platform.Worked closely with the Sales team on various proposals at companies like Google, Nike, Amazon, and Facebook.

As the PMO Director, I helped lead the organization through a major change in focus and process as we transitioned from a staffing model to project-based and managed services model. I lead the initiative to analyze or current processes, tools, and documentation, identify gaps, issues, and inefficiencies, then help lead the work to address them. Managed consulting projects in specialty areas such as custom software development, cybersecurity, cloud computing, ERP and technology advisory services.As Solution Owner, I lead efforts to research, define, and document our various solution offerings and create marketing collateral.As a manager, I had 5 direct reports as part of my PMO team and was accountable for their performance reviews, coaching, mentoring, and career growth.

Service Delivery Manager for all Managed Service accounts @ Microsoft for Robert Half/Protiviti, and TCG (The Creative Group)Sold and managed a portfolio of 6+ teams adding up to over $25 million in sales per year. Acting as the primary point of contact between the client stakeholders, executive management, and the various service team members to ensure projects, deliverables, and services meet or exceed client expectations.Starting with one initial service, successfully built a thriving Managed Service business at Microsoft, consisting of a wide range of technical and non-technical Managed Service teams.This growth and success came from being involved in all phases of sales through delivery and operational support while intimately learning the business space, ensuring clear contracts, SLAs/KPIs, documentation, and establishing strong teams built from the ground up.Other factors of success included being a self-starter, dealing well with ambiguity, being able to make solid decisions with imperfect data, always trying to get better data, and always keeping the customer, the end-users, and the morale of my team members in focus. Team Manager: Hiring, training, performance feedback, HR issues, and other resource management needs. Working closely with the client and our recruiting team, built many teams from scratch and successfully transitioned other team members from incumbent suppliers.PMO Manager: Built my own PMO team from scratch to ensure we scaled along with our business growth to ensure the quality and effectiveness of our services remained high. Assisted with Account Management, Business Development, contract creation and management, budgeting, and other responsibilities for our various outsourced and managed service opportunities for Robert Half/Protiviti within Microsoft.Lead all MBRs and QBRs, requiring personal understanding of each business space, processes, tools, and ability to interpret and present the data.

Seattle, Wa, Us

Reporting directly to President\CEO. Building the QA and Support departments from the ground up. Defining QA and Support processes and tools. Recruiting, training, mentoring, and managing QA and Support team members. Defining and implementing short term and long term QA roadmap for company. Defining and driving the implementation of QA processes throughout entire product lifecycle from Sales to Support. Helping build a more QA minded culture in all departments within the company. Ensure proper level of testing for all projects.Managing a team of testers to build company's test automation strategy and framework. Developing test strategies for various mobile devices and other platforms. Developing test approaches for custom and out of box SharePoint solutions.Driving QA activity on high profile websites and Sitecore based educational solutions.Taking ownership and accountability for building up company's Support department. Helping define support contracts, IT infrastructure, helpdesk \ ticketing solution, and related standard operating procedures.Created successful internship program for QA and Support teams.Part of the company leadership team responsible for helping pivot the business model from consulting services and custom solutions to a product based SaaS model.

Redmond, Washington, Us

16 years as FTE in leadership and IC roles focused on TPM and QA/Test efforts while working closely with business partners, product managers, offshore teams, vendors, 3rd parties, and other IT teams. Driving quality through proactive and effective planning and execution. Champion of Process Improvement and Best Practice adoption. Track record of leadership, effective project planning, clear communication, team player, commitment, and creative problem solving.Key projects:Senior IC Tester and SDET for the Finance group - Forecast and Planning QA Lead in Finance IT for Incentive Compensation project. Built new team for a major multi-year version 1 project to onboard the existing non-IT applications and stabilize existing systems and the business & engineering processes. The first challenge I addressed was to lead a transition from a daily hot fix approach to a sustainable quarterly release rhythm.Senior IC Tester for SQL Azure tool in the Learning and Readiness space (LMS)Project Manager for new Staffing \ Recruiting Systems (Internal\External Microsoft Career sites, US and International Career sites). Responsible for all QA related cross-team planning, coordination, communication, and strategy. Drove End To End test efforts across Business, Operations, and Solution Delivery teams for extensive UAT and BPRT testing. Project Manager for new v1 tool in the Performance Management space. Responsible for all cross-team planning, coordination, communication, and strategy. Helped drive Release Management and drove the implementation of cross team UAT and Production smoke test efforts which helped ensure smooth UAT and Go-Live experiences.Test Manager and Lead for Compensation and Benefits portfolio, including Online Paystub, Direct Deposit, W4, ESPP, Stock, 401K, Benefits, and Leaves of Absence. Project Manager over all QA aspects of a major cross group and multi-team project implementing the SAP Payroll system at Microsoft.

Project Manager, Programmer, Analyst, DBA as a vendor

Project Manager, Support Engineer, Progammer, DBA

Lawrence Township, Nj, Us

Setting up work stations when new computers arrived, managing software licenses, improving license database, creating reports, creating utilities for various IT related tasks.

Seattle, Wa, Us

General Computer Lab work including customer assistance, trouble shooting, etc.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Education record