Linda Keller Email & Phone Number

Washington D.C. Metro Area

Provider of simple and innovative solutions. Leader of meetings and training programs that promote team development, encourage communication, and assist participants in developing new skills for working together. Programs range from bite-sized learning sessions, multi-day programs to long range development initiatives.Specialties:__Interpersonal and Professional Skills Training__Group Process Facilitation__Meeting Facilitation__Retreats and Team Building__Manager and Leadership Development __Coaching and Performance Management__Systematic Problem Solving

Washington D.C. Metro Area

Created strategy for new internal professional development programs and collaborated with external vendors and IMF departments to improve the effectiveness of current instructor-led courses.Specialties:__Program evaluation and improvement__Instructional Design__Facilitation

Vienna, Va

Strategic business partner and key architect of a corporate university. Developed over 40 classes, facilitated over 2000 hours to provide job and professional skills for more than 700 full time participants from 8 unique business divisions. __Co-Created an award winning Performance Management Plan__Established a management development program that included instructor led training, online content, informal learning opportunities and project based learning.__Chief designer of an accredited Facilitator Training Program __Developed and executed The Envisionary Leader - an orientation program at Tsinghua University to support career success among IMBA students.__Established the Envision Players – an ongoing improv troupe to create engaging video segments for training online and in instructor facilitated classes.__Provided team building support and retreats to enhance business results.

Conducted large scale workforce development initiatives annually providing hard and soft skills for over 1000 permanent and contract employees to lead and implement exceptional experiential learning programs for our customers. __Established an orientation and on-boarding program for new and promoted staff.__Created shared language, concepts and tools for all levels of managers to rapidly increase managerial competencies.__Revised all training to mirror exactly the type of learning that our customers should experience.__Provided just-in-time team building.

Hingham, Ma

Instructional Designer , Facilitator, Customer Service, Management Development and Selling SkillsResearched, designed and delivered learning experiences to corporate, store, call center and remote audiences for this worldwide organization of more than 16,000 associates.__Designed a leadership development program for the top hierarchy responsible for leading and managing 83% of the organization.__Created "Selling Style" a culture change initiative for 1200 stores to transition skills and mindsets from service-only to selling-with-service. Increased store sales by over $9.5 million in the first year.__Created and implemented a call center selling skills program for 350+ employees to increase average order value.