-Manage and oversee the implementation process for new clients -Work closely with Subject Matter Experts to provide the new client with custom materials -Act as a liaison between internal departments and the client to ensure implementation remain on target for execution -Attend on-site implementation and Open Enrollment meetings

-Write, edit, analyze, and coordinate final preparation of Request for Proposals (RFP) questionnaires -Evaluate RFPs to incorporate legal and compliance issues -Consistently exceeded required turnaround times for proposals -Completed 45% more bids in 2009 than in 2008 with an average turnaround time of 7.5 days

-Implemented new client information -Processed all client renewals, changes, and cancellations -Compiled and communicated client contracts and eligibility between internal departments

-Received incoming calls regarding benefit, eligibility, and claims payment information -Analyzed inquiries, independently determined errors, and provided resolutions for any errors -Computed and prepared refund and payment corrections -Reviewed claims processed to ensure payment accuracy -Trained new hires

-Entered dental claims data for payment processing -Researched claims unable to be immediately processed