Kelley Harmon Email & Phone Number

Fayetteville, Ar, Us

United States

Key Contributions:• Developed a comprehensive operations strategy emphasizing people, processes, and infrastructure to drive organizational efficiency. • Fostered a positive corporate culture by introducing efficient tools, streamlined resource management, and effective allocation strategies.• Designed and implemented SOPs, job descriptions, and onboarding programs for employees, clients, and vendor partners, enhancing clarity and consistency.• Spearheaded the creation of the company’s mission, vision, values, and strategic initiatives, establishing measurable KPIs to track success.• Introduced new meeting structures and technology platforms, improving team communication and operational efficiency.

Fayetteville, Arkansas, United States

I help companies unlock their full potential through effective organization, continuous improvement, with a focus on stability, enabling them to navigate challenges with confidence and ease.Key Contributions:• Visionary Leadership: As the founder of CALM Operations, I am dedicated to transforming business landscapes by fostering order and efficiency, ensuring organizations can thrive through optimized processes.• Operational Strategy Expertise: I specialize in crafting tailored operational strategies that align with organizational goals, driving sustainable growth and competitive advantage.• Process Improvement Advocate: My passion lies in identifying and refining processes, implementing innovative solutions that enhance productivity and reduce waste across various business functions.• Organizational Leadership Development: I focus on empowering leaders and teams, cultivating an environment of collaboration and accountability that drives performance and engagement.• Cultural Infrastructure Planning: I am committed to designing and nurturing cultural frameworks that support organizational values, enabling a cohesive and thriving workplace that attracts and retains top talent.

Pittsburgh, Pennsylvania / Fayetteville, Arkansas, United States

Led operational strategies for a full-service strategic marketing agency, directly managing a team of up to 15, providing mentorship, and fostering professional development. Key Contributions:• Doubled team size from 10 to 20 within a year by enhancing onboarding processes to improve new employee orientation and enhancing retention strategies to boost employee engagement.• Revamped onboarding procedures, significantly reducing time to full productivity for new hires.• Led a team in developing a business continuity and disaster recovery plan to ensure process compliance, reduce risk and minimize business disruption.• Managed and reviewed financial packages, improving budget adherence and financial health.• Initiated and documented standard operating procedures, improving departmental productivity and KPI tracking.• Championed financial process enhancements, managing invoice approvals, and accounts receivable collections while ensuring budget adherence. • Executed essential HR duties, including team member onboarding, performance reviews, and policy enforcement to bolster employee retention and compliance.

Fayetteville, Arkansas, United States

Led the execution of strategic omnichannel marketing campaigns and partner development initiatives to enhance brand visibility and drive product sales. Key Contributions:• Managed application and secured the BDO Alliance Growth Strategy Award at the 2022 BDO Alliance Conference.• Spearheaded the coordination and management of live and virtual trade shows, including contract evaluation, content submission, and booth setup, ensuring seamless event execution and effective lead generation.• Organized and managed all aspects of trade shows and events, resulting in a robust pipeline of leads and opportunities.• Spearheaded sales efforts for a $2M identity verification product targeting small and medium businesses, overseeing the lead management process, product demonstrations, contract negotiations, and providing continuous customer support.• Developed comprehensive marketing and media calendars, project plans, and marketing collateral to align with organizational goals.• Trained and mentored a diverse team, fostering a culture of high performance and continuous improvement.

Fayetteville, Arkansas Area

Orchestrated sales strategies for a leading food distribution company, securing over $8M in annual sales and expanding monthly revenue through strategic product/service presentations to a diverse client base. Key Contributions:• Drove annual sales to exceed $8M by effectively marketing a portfolio of over 400 products/services to 80 customers nationwide.• Spearheaded a cross-functional initiative that significantly reduced accounts receivable cycle time, achieving a 78% increase in bimonthly collections within five months by addressing and resolving accounting, procurement, transportation, and sales challenges.• Cultivated and sustained strong customer relationships, leading to enhanced satisfaction and loyalty.• Led a sales team to consistently meet and surpass sales targets through effective training and mentorship.• Analyzed and processed over 40 customer orders daily, ensuring exceptional service delivery and resolving complex shipping, billing, and product complaints to maintain high customer satisfaction levels. • Mentored a dynamic team, fostering a culture of excellence and continuous improvement in sales processes.

Indianapolis, Indiana Area

Administered a $6.5M budget for the second-largest sorority in the United States, ensuring fiscal responsibility and strategic allocation of resources. Key Contributions:• Efficiently managed a multimillion-dollar budget and a diverse team, streamlining operations and maximizing resource utilization.• Successfully organized annual conventions, contributing to the sorority's reputation for excellence and community engagement.• Implemented cutting-edge technology to modernize internal processes, improving efficiency and error mitigation.• Revitalized organizational structure and communication protocols, leading to increased transparency and staff alignment with sorority goals.• Spearheaded the adoption of innovative technological solutions to enhance efficiency in collegiate social events, payroll, human resources, and risk reduction reporting.• Led, trained, and mentored a staff of 38, including 12 direct reports and 18 field consultants, fostering a culture of excellence and professional growth. • Negotiated contracts with vendors and suppliers for upcoming National Conventions, securing optimal venues and terms. • Restructured director meetings and department structures, enhancing accountability, communication, and overall organizational productivity through strategic analysis and process improvements.

Fayetteville, Arkansas Area

Developed and implemented SWEPCO Arkansas’ Appliance and CFL Rebate Programs through direct outreach, executing special events and implementing point-of-sale marketing initiatives.

Fayetteville, Arkansas Area

Served on a nine-member volunteer board that governed 168 collegiate chapters and 238 alumnae chapters in the United States, supervising 16 Area Directors and mentoring others in the day-to-day operations of 43 collegiate chapters in 16 states.