Assistant to the owner, taking on special projects, catering events, operational decisions, and human resourcesCreated and implemented three custom newsletters a weekDeveloped, processed and managed accounting processes for Retail Market, Restaurant and Wholesale DepartmentsInitiated and designed strategies for web presence and social mediaAmbassador and liaison to potential new clients and developed client relationshipsMaintain company calendarCompile Weekly Sales Reporting for all departments

BANKER | WELLS FARGO | 11/17/2007 – 05/01/2012· Exceeded sales goals through deep profiling and consistent cross-selling to promote and maintain long-term brand loyaltyObtained new business through working team leads, cold-calling, client referrals and introductions from community centers of influenceManaged client relationships by offering a wide variety of financial solutions including lending, insurance, and deposit services for personal and small business clientsUtilized business partners in Business Banking, Wealth Management, Treasury Services,

· Responsible for Lounge operations grossing approximately $1.46 M annuallySelected, trained, motivated, developed & disciplined 15 employees Established and maintained positive relations with Lounge and hotel guestsContinually enhanced lounge menus and productsParticipated in setting and responsible for achieving Lobby Lounge goalsManaged F&B Division expense lines: Linen, Uniforms, Decorations, & MiscellaneousPrepared annual revenues & expenses budgets Provided management support in Room Service, at the Pool Bar, and in the Restaurant

· Directed sales and profitability of a high-profile operation comprised of 4 lounge units together generating net food and beverage revenues of over $700,000 per month.• Tightly controlled expenses resulting in operating profit of over 45%.• Lead management team of 4 managers and 2 supervisors in areas including management strategies, operational and financial knowledge, interpersonal skills and organizational techniques• Implemented methods of training all staff including management on company policies and procedures, points of service, operation fundamentals, human resources practice, recruiting and employee retention, incentive programs, and customer service orientation·