Kelley Johnson Email and Phone Number
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Kelley Johnson personal email
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Senior Customer Success leader with over six years of experience of customer retention and revenue expansion in B2B SaaS organizations. Creative and inclusive leadership style that prioritizes customers and leverages data to drive high performance.
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Strategic Account Customer Success ManagerSchneider ElectricAtlanta, Ga, Us
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Strategic Customer Success ManagerSisense Apr 2023 - PresentNew York, New York, Us -
MemberSistas In Sales Nov 2018 - PresentNew York, Us -
Senior Customer Success ManagerTwilio May 2022 - Mar 2023San Francisco, California, Us -
Customer Success ManagerWorkday Jan 2022 - Apr 2022Pleasanton, California, Us -
Customer Success ManagerDataminr Jan 2021 - Jan 2022New York, Ny, Us -
Black@Dataminr LeadDataminr Jan 2019 - Dec 2021New York, Ny, UsBlack@Dataminr is an employee resource group consisting of members and allies of the African diaspora. Our mission is to support and promote inclusion, equity and diversity at Dataminr and create a work environment where everyone can contribute, thrive, grow, and succeed.
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Customer Success AssociateDataminr Nov 2018 - Jan 2021New York, Ny, Us• Lead all client and prospect trainings with Fortune 500 brands to collect product feedback and maximize the value of the partnership• Identify and provide product education and ongoing on-boarding needs for up to 300 users, through analysis of engagement metrics and drive best practice usage• Pro-actively manage renewal and up-sell opportunities for our middle market clients• Maintain and grow book of business of 2.3M in revenue for 70+ clients• Partner closely with Customer and Product Marketing, Customer Engineering and other Business Operations Teams on campaign activations & optimizations• Develop and execute on a strategic plan for the customer base and build reliable forecasts• Facilitate cross functional alignment with product and marketing teams to position Dataminr as the market leader in the AI industry• Work alongside Account Managers to foster new expansion opportunities within existing business• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success• Host international monthly webinars for customers to ensure they are provided with additional education to fully optimize usage of the Dataminr platform• Document all client interactions through Gainsight and Salesforce
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Client Service AssociateEvercore Apr 2016 - Oct 2018New York, Ny, UsRun daily and monthly reports providing soft dollar trade execution information for Finance and GCM team• Reconcile monthly soft dollar trade files with clients and aggregators using Excel (V-lookups and pivot tables), and trade da-ta in Cogent• Onboard new soft dollar clients, manage contract agreements, and determine split rules working with the Middle Office• Run commission reports for Institutional sales peoples to provide them with accurate revenue data• Facilitated the transition to a new commission management platform (TARGET) that creates a more efficient view of com-mission splits, company coverage and ECM revenue • Onboard new research analysts and distribute daily relevant research to Evercore ISI’s client base, over 10,000, leveraging Oracle and Ipreo CRM platforms• Ensure data integrity through timely update and management of client information and preferences -
Client Service AssociateInternational Market Recruiters Aug 2015 - Apr 2016New York, Ny, Us• Operate as relationship manager for hiring managers at financial institutions including hedge funds and other investment banks to gain access to new roles and build business for the firm• Responsible for weekly production of metrics and reporting to track full life cycle recruitment process leveraging Microsoft Excel (tables, pivot charts, V-lookups). The CEO, MD and recruiters rely on the completeness and accuracy of the information in the reports to make strategic decisions regarding recruitment efforts • Serve as a central point of contact between the Sales Director and external Clients to ensure seamless distribution of all client deliverables and continued relationship management. This includes trouble shooting and managing urgent inquiries, attending client meetings and documenting future staffing needs. • Function as liaison between recruiters, sales team, external hiring managers and Human Resource Departments. This includes reviewing, formatting and database entry of candidate resumes; tracking and distribution of new job orders, managing the interview scheduling process, as well as submittal and completion of candidate compensation and offer documentation.• Assist in ad-hoc projects including analysis, documentation, and post implementation training of a new process leveraging an in-house database to manage the full lifecycle recruitment process resulting in substantial cost savings for the firm -
Receptionist/ Administrative AssistantInternational Market Recruiters Mar 2015 - Aug 2015New York, Ny, Us• Represented the face of IMR to the public, in the office and on the telephone. (Greeted visitors and callers, responded to inquiries and coordinated candidate interviews) • Managed and directed vendor activities and relationships (Telephone providers, IT company and supply companies).
Kelley Johnson Skills
Kelley Johnson Education Details
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The City College Of New York -
Parsons School Of Design - The New SchoolDesign And Management
Frequently Asked Questions about Kelley Johnson
What company does Kelley Johnson work for?
Kelley Johnson works for Schneider Electric
What is Kelley Johnson's role at the current company?
Kelley Johnson's current role is Strategic Account Customer Success Manager.
What is Kelley Johnson's email address?
Kelley Johnson's email address is kj****@****inr.com
What is Kelley Johnson's direct phone number?
Kelley Johnson's direct phone number is +121299*****
What schools did Kelley Johnson attend?
Kelley Johnson attended The City College Of New York, Parsons School Of Design - The New School.
What skills is Kelley Johnson known for?
Kelley Johnson has skills like Illustrator, Indesign, Photoshop, Merchandising, Mac, Web Design, Advertising, Typography, Illustration, Powerpoint, Microsoft Office, Logo Design.
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