Client groups supported:Global Risk & Compliance (current clients)Global Banking Group (July 2014 to January 2016)Global Network Business (September 2014 to December 2015)Global Compliance & Ethics (October 2013 to June 2014)Worldwide Staff Groups, Miscellaneous Groups (August 2011 to September 2013)Primary focus on organization and leadership effectiveness, talent development and succession planning, and human capital metrics across global client groups. Global Banking responsibilities include direct support of the banking Group President, the Presidents of two U.S. banks, the SVP of Global Regulatory Relations, and the President of India bank; meetings of the (U.S. banks) Boards of Directors on performance & incentive compensation, Officer succession planning, and other HR-related components of heightened standards; and presentation & information sessions with prudential regulators on human capital aspects of the safety & soundness of the banks. Sample cross-group accomplishments include redefining roles, capabilities for success, and success metrics for redesigned organizations; integrating disparate functional groups into new business units; identifying critical talent and opportunities to accelerate their career trajectory and contributions; enhancing 360 feedback processes and coaching feedback recipients; design of development curriculums to build skills and capabilities needed for future business growth; and building pipelining strategies to proactively deepen candidate pools.

Accelerated leadership development program comprising three eight-month rotations. Assignments included HRBP for Global Business Travel based in the New York Headquarters, Compensation & Benefits Manager based in Singapore, and Customer Experience Manager based in Florida Service Center.

Member of a specialist team responsible for enhancing marketer capabilities across businesses, researched career pathing trends, developed a criteria-based proposed solution for leaders, & assisted in design & launch of online orientation for new marketers.

Managed Human Resources and office administration for this privately-held firm. Key accomplishments focused on selection & staffing standards, enhanced employee benefits & performance management processes, & transitioning outsource service providers.

Chief of Staff for the practice’s Managing Director, with responsibilities spanning sales & service initiatives, performance tracking, practice analyst development, & office operations. Member of HR-sponsored new-hire analyst orientation team, author and trainer of two orientation modules.

Lead analyst for the practice’s Revenue & Content Delivery Directors, managing all commercial, service, & executive reporting on revenue targets. Trained new practice analysts on member service processes & account team best practices

Member of account management team with shared accountability for service and revenue targets for a rotating pool of memberships. Collaborated with team leads to identify at-risk pool segments & develop targeted service strategies, while serving as the primary account team liaison for research inquiries, service requests, and membership issues.

Member of a specialist team responsible for a pool of non-renewing or underserved memberships, facilitating renewal success by identifying new membership sponsors & coordinating resources to execute on promised next steps.

Responsible for authoring all client proposals and RFPs, educational events for clients, and developing marketing materials for sales teams.