Kelley L Neal, Pmp Email and Phone Number

Lead the establishment of project planning and management framework for the City’s Information Technology projects in alignment with the City’s objectives. Manage and support department team members through the process of request intake and assist with the review, evaluation, and scheduling of departmental requests for new application systems, modifications, and changes to existing application systems. Serve as a liaison between the business and technical aspects of assigned projects and document the processes, data, applications, and associations within the IT infrastructure.

Managed partnership with City stakeholders and contracted vendors to develop, implement and enhance a variety of work and asset management functions with 3rd party software – replacing outdated incumbent systems. Negotiated implementation and deployment strategy reformulation by evaluating City needs and determining feasibility, scope, and risk. Continuously monitored and governed vendor progress. Directed project teams to engage in planning, requirements, design, and testing to support the defined project timelines.• Negotiated and managed contract change orders including complete restructuring of the original $1.3M contract. Collaborated with the vendor to justify additional functionality for an additional $800K funded on the existing contract.• Led and supported teams through successful delivery of 4 Releases supporting both enterprise and department level functions.

Directed product strategy for $26B annual revenue Finnish telecommunications company, including planning, development, delivery, and support. Orchestrated software product life cycle for cloud-based IoT/M2M product, guiding product planning, development, release management, and technical support. Formulated product strategy tailored to meet customer requirements. Led coordination of stakeholders to build and deliver on product roadmaps, aligning with customers’ needs and wants. Oversaw and propelled product development efforts by acquiring resources, removing impediments, escalating project team requests, and directing team planning and activitiesKey Contributions:• Spearheaded successful new product proposal and proof of concepts builds that transformed into commercial product.• Appraised 5 contract offers, including evaluating effort, ROI, and cost-benefit, determining pricing and delivery commitments.• Achieved revenue ranging from $5M to $8M annually ($28M over life of product), while managing budgets of $2.5M per year.• Directed team delivering multiple software releases to market with quality, encompassing product and project management, solutions development, customer testing and training, product introduction, and field support activities.

Supervised global team of technical resources, including product and project managers, systems engineers, and product architects, delivering telecommunications switching products used to build interconnected systems.Key Contributions:• Oversaw multiple product teams, achieving $25M to $40M in revenue annually by delivering innovative software solutions and offering excellent technical guidance.• Guided product management and commitment planning for 5 products through product ramp down and end of life, moving to maintenance mode or evolving to other products.• Established team’s objectives by evaluating requests and fulfillment, and coached and trained personnel in revenue maximization and cost reduction methods.

Provided high-level support as Program Leader and Front-End Planning Project Manager for bare-metal telecommunications switching product. Oversaw product strategy formulation by evaluating customers’ needs and determining feasibility and scope. Continuously monitored and governed project enablement, including milestone determination, risk mitigation, and resource availability. Constructed project and release plans covering timelines, costs, and risks. Directed project teams that elicited and evaluated requirements, translated requests into technical specifications, and reworked schedules as customers’ needs change.Key Contributions:• • Helped lead effort to move product from loss leader to profitable business by reducing waste through streamlining roadmaps and working closely with customers to identify specific needs.• Negotiated contracts with future release deliverable commitments that generated annual revenue between $7M and $20M during product’s profitable life and managed software release budgets that ranged from $1M to $8M.• Led team through successful evolution to pure maintenance mode by working with development team to streamline software factory to vital activities, while also maintaining quality.• Project managed 12 successful major software releases within time and budget constraints with a development team that was steadily reduced from 200 to 40 personnel.

Provide management of the software change management system for the Linux Control Platform which provided the base software for up to 10 different products.Provided oversight of load planning, load scheduling, application delivery impacts, risk identification, risk analysis, risk mitigation and guided overall communication between application leaders and project managers which used this platform. Monitored and controlled release contents with the intent to identify and mitigate risk and solve any conflicts between applications to allow for successful product deliveries.Key Contributions:• Project managed over 25 base releases leading to hundreds of successful customer deliveries.

Managed feature test planning aspect of the software development process. Project management outputs included network diagrams, activity duration estimates, project schedules, lab usage planning, internal communications, quality improvements, performance reports and test analysis.

Led the test automation team in developing a vision for LSS. This included architecture and initial plans for realizing this vision. Responsible for tracking and reporting team status and communicating management direction and focus to the team.

Managed a 22-person engineering group responsible for software development and customer support for company switching product test environments and related tools. Set team direction, focus, and scope. Provided coaching and professional development. Additional responsibilities included budget estimation and acquisition from internal customers, computing resource management and performance, improving customer support, transitioning work to lower cost region and building a co-located work-group partnership. Evaluated personnel for staff reductions via role reassignments and reduction in force. Ten team members directly impacted by these efforts.