Kelley Russell Email and Phone Number

 Manage and organize all aspects of the hiring process; recruit and source candidates, evaluate incoming resumes and applications, direct to appropriate hiring managers thru ADP for full-time, part-time, seasonal, intern, and volunteer positions. Perform phone screenings and interviews for hard to fill positions. Oversee full cycle hiring process and reduce time to hire from on average 15 days to 7 days. Reduction in recruitment advertisement budget by 8k, including roughly 4k in first year. Develop and maintain relationships between HR and 35 hiring managers.  Plan and manage various events including job fairs, virtual hiring events, and career development college days. Open positions reduction from 143 to 12 and never went back over 100 even during peak season.  Assist in the development and continued maintenance of park-wide staffing guide. Assist in the development and implementation of standardized training manuals park-wide, 60+ departments. Develop and maintain working Excel spreadsheets for payroll processing and reporting. Develop and maintain social media recruitment and employer branding, monitor, moderate and respond to comments and questions.  Implement text messaging communications between HR and applicants for hire, working on mobile friendly website and application. Support for J1 students, point of contact for Inter-Exchange students, responsible for scheduling extracurricular events and trips. Maintain a high level of accuracy and confidentiality concerning personnel records

Daily print out and mailing of customer invoices, running reports for billing blocks, invoicing blocks and generating worklists in Excel for invoicing. Daily invoicing of completed orders and settlement of technically complete CEP orders. Troubleshooting sales orders that have missing information to get them completed and invoiced in a timely manner. Troubleshooting SAP issues with invoices or intercompany processes. Work in salesforce to obtain warranty information on open orders. Update training procedures within the accounting system as necessary. Continued training of new and existing CSR’s. Bi-weekly processing of warehouse and driver’s payroll in Kronos. Organizing and distributing warehouse payroll checks. Creation of Purchase requisitions and one-time purchase PO’s (Purchase Orders) or blanket PO’s on an as needed basis. Keeping updated reporting of all PO’s created for the Meadowlands facility. Month end closing sales orders in SAP, running CEP accrual, and blocked order reporting for month end. Running and reporting quarterly domestic and export customer and vendor consignment. Keeping log of all consignment updates, changes, and contracts for auditing purposes. Providing audit support with POD’s (proof of delivery) and other documentation back up.

Contact support for six outside sales representatives and twenty-four field service representatives. In charge of running reports from SAP and salesforce on OE (Original Equipment) and OR (Original Rebuild) equipment, aftermarket parts usage, ARG’s (outstanding core returns), warranties, billing blocks, customer mailings, quarterly consignment reconciliation and quarterly equipment tracking for each mine location, as well as bi-yearly 3.5% customer returns. Handle updates and maintenance on all consignment contracts and record changes, as well as obtaining yearly consignment agreements between Joy and the customer. Handle the recording and reporting of monthly MSHA hours, and help support business development through providing quotations and weekly updates to corporate for the sales representatives. Aide in warranty adjudication through obtaining reports in salesforce and connecting them to the appropriate orders in SAP, as well as providing necessary back up documentation to prove acceptance or denial of claims. Assist office manager and regional sales manager with day to day business, creating Excel spreadsheets, filing, office maintenance, reports, quotations, additional “characteristic changes” and “customer specials” to equipment orders that flow to engineering. Work as a liaison between internal and external sales representatives as well as the sales office and contract managers, and between accounting and external sales representatives. Continue to aide in CSR training and updating of procedures.

Providing an overall quality customer experience, by being contact support to current customers through frequent interactation to complete orders. Receiving and processing verbal and written purchase orders through entry in SAP, continual sales support and product consultation to internal and external customers, support business development by advising new customers. Handling customer inquiries including providing information about parts and products, expediting customer orders and parts deliveries, assisting customer with planning future parts availability. Keeping a weekly record of backorders and helping to attain our goal to drive backorders down by 30% or greater, aid in continual training of all CSR's including aftermarket, aid in development of now in place procedures for returns, warranties, and consignment usage, aid in stock maintanance, and Handiling Unit (HU) management. Providing invoice proof of deliveries through DocuShare and through account reconciliations.