Kelley Anders, Pmp Email & Phone Number

East New Market, Md

Currently leading data and digestion pipelines to enable content for AI consumption. Led client experience efforts, using data to drive a better digital experience for clients. Led efforts to identify needed technical content and manage the content lifecycle such that only the most relevant and useful content remains. Drove consistency in data standards related to technical content. Reduced unaccessed technical content, which reduced overall technical content footprint by 63%. Developed data analysis model responsible for improvements to the ibm.com search experience.

United States

Contributor to the IBM Intellectual property, mentor to other aspiring inventors, co-chair of an invention development team which reviews and determine novelty of ideas.

East New Market, Md

Led efforts to position and quantify asset reuse aligned with social channel distribution to engage clients in conversation around topics instead of relying on static repositories. Reduced social footprint by 88% while maintaining high engagement across channels.

East New Market, Md

Led efforts for transforming technical support via social business infrastructure and processes. This results in the ability to engage more fully with our clients across multiple channels, to provide a total satisfactory support experience. Inaugural Winner of IBM Social Business Transformation Impact Award, 2015.

East New Market, Md

Single point of contact across multiple data sources for master data hub project. Measuring and managing data quality with respect to validity, and completeness. Led efforts to improve upstream data integrity, resulting in over 500 data corrections.

East New Market, Md

Built an integrated social media framework and supporting processes to deliver YouTube Videos, blog entries and tweets, for the cross-divisional software support business.

East New Market, Md

Agilely delivered multiple major releases, driving stakeholder requirements and user acceptance testing. Enabled 200+ globally-based software product teams to adopt the infrastructure and maintenance process, providing weekly skill sessions via audio and video conferencing.

Rtp, Nc

Led post sales technical software support operations, processes and metrics. Negotiated world-wide yearly technical support metric and budget plans across an IBM organization of 500+ employees. Drove 67% reduction of aging backlogs.

Rtp, Nc

Led team responsible for ISO9000/1 certification, completed 3 successful audits. Provided strategy and vision and co-authored materials for improving quality for a division of IBM software products.

Built team which provided worldwide technical support for a suite of IBM software products. Recognized expert with Software Technical Support processes.

Resolved issues for VisualAge product suite. Coordinated fix releases, tested and published defect resolutions. Managed team servers, with ~250 calls / month.

Raleigh, Nc

Developed interface from ESRI’s Arc Info to IBM’s DB2 and installed at client engagements, and trained others, which resulted in over $100K of revenue.

East New Market, Md

On a mission to get essential oils into every home! Educate and share how Young Living Essential Oils can support body systems and can be incorporated into a healthy lifestyle.

Timonium, Md

Career Note: Worked as a Geographic Database Technician and then promoted June 1993 to GIS Analyst

Ba, Economics / Geography, 3.25

Activities and Societies: President Gamma Theta Upsilon (GTU) 1991-1992Dual major in Geography and Economics, President and vice president.

University Undesignated, 3.5

H.S Diploma

Activities and Societies: School Newspaper, National Honor Society, Chorus