Client-focused Program Manager committed to excellence and surpassing customer expectations. Adept at working in a fast-paced, ever-changing, multi-national environment, managing projects, programs, and prioritizing multiple assignments while maintaining focus and meeting deadlines. Skilled at building solid client relationships, developing, writing, and implementing processes, working with global teams, launching complex programs, delivering training, and managing vendor relationships.  Executive Sense: Highly intuitive with a flair for taking charge of projects and “acting” on behalf of executives during moments of absence. Handle aggressive and complex functions with flawless support moreover heavy phone screening, calendar management, presentations, and routine correspondence. Comfortable with sensitive matter, switch-tasking, and facilitating a systemized office where priorities are mastered for accuracy and on-time delivery. Shifted from Executive Admin role to Education Delivery Program Manager following 6 years.  Run of Business: Brought value-add to the Education Learning Delivery Program organization through strict coordination/management of IBM’s Development programs. Managed delivery of Leadership Development, Personal Development, Sales School, New Employee Orientation, and Worklife Balance programs that ignited company efficiency and profitability across the organizational platform. Office Operations: Whether a start-up or matrix-size company, this is one employee who can harness a task and achieve glowing results. Keen eye for detail & grammar usage, calendar & conference scheduling, logistics, data & record keeping, negotiations, desk organization, issue resolve, and gauging budgets & timelines. Thrilled to share the satisfaction that is won for both client and company through “high quality” care and precision.